CRM Exec

Harnham; Greater London; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

Harnham in London is seeking a CRM Executive to join a well-known British fashion retail group on a hybrid basis (3 days in the office). Up to £35,000. The role focuses on briefing, building, sending and reporting on email campaigns, and supporting the CRM strategy to drive engagement and revenue.

You should have 1-2 years in CRM/email marketing, with experience building emails and automations in an ESP. Retail/fashion experience is a plus, and Ometria would be a bonus.

Qualifications

• 1-2 years' experience in CRM/email marketing
• Experience building emails and automations within an ESP
• Strong communication and problem-solving skills
• Commercial awareness and a genuine passion for CRM/customer engagement
• Retail experience is highly desirable, particularly fashion or beauty
• Ometria experience would be a bonus

Responsibilities

• Briefing, building, sending and reporting on email campaigns
• Supporting the email and CRM strategy
• Developing segmentation and targeted customer audiences
• Testing and learning to improve engagement and revenue
• Analysing campaign performance and making recommendations
• Supporting weekly/monthly reporting and CRM projects
• Monitoring competitor activity and industry trends
• Working closely with marketing, trading and creative teams

Skills

CRM/email marketing

Email campaign creation

Tools

ESP

Job description

London - Hybrid, 3 days a week
Up to £35,000
1 month notice or less required

We're working exclusively with a well-known British fashion retail group on an exciting opportunity for a CRM Executive to join their growing team.

This is a great role for someone with 1-2 years' CRM/email marketing experience, ideally within retail, fashion or beauty, who is commercially minded, passionate about customer engagement and keen to develop their career in CRM.

The role will involve:

Briefing, building, sending and reporting on email campaigns

Supporting the email and CRM strategy

Developing segmentation and targeted customer audiences

Testing and learning to improve engagement and revenue

Analysing campaign performance and making recommendations

Supporting weekly/monthly reporting and CRM projects

Monitoring competitor activity and industry trends

Working closely with marketing, trading and creative teams

1-2 years' experience in CRM/email marketing

Experience building emails and automations within an ESP

Strong communication and problem-solving skills

Commercial awareness and a genuine passion for CRM/customer engagement

Retail experience is highly desirable, particularly fashion or beauty

Ometria experience would be a bonus