CRM Developer

NFP; Bromsgrove; Hybrid; GBP 40,000 - 70,000; Full time

Job description

Who we are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organisation of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: NFP.

About the role
We are recruiting for a CRM Developer to be responsible for the design, development, and maintenance of CRM solutions, with a focus on Salesforce and Microsoft Dynamics platforms. You’ll work closely with business analysts, architects, and other developers to translate business needs into technical solutions that are robust, scalable, and user-friendly. The role will be working closely with both the Microsoft Dynamics team in the UK and US, and our Salesforce team in the US.

Overview of duties

• Design, develop, and deploy CRM solutions using Salesforce and Microsoft Dynamics.
• Customise and configure CRM systems to meet business requirements.
• Build and maintain integrations between CRM platforms and other business systems.
• Collaborate with cross-functional teams to gather requirements, provide estimates, and deliver high-quality software on time.
• Support the ongoing maintenance, optimisation, and upgrades of CRM platforms.
• Provide technical documentation and participate in code reviews and best practice sharing.
• Ensure all developments are secure, compliant, and align with IT governance and security standards.

Person specification

Knowledge, skills and abilities

• Strong understanding of CRM best practices, data modelling, and integration patterns.
• Experience using REST/SOAP APIs and integrating CRM systems with third-party applications.
• Proficiency in using tools like Git, DevOps pipelines, and CI/CD practices.
• Familiarity with Agile methodologies and working in sprint-based environments.

Education / and or Experience

• 3–5 years of professional experience with Salesforce CRM development, including Apex, Lightning Components, and Visualforce.
• Experience with Microsoft Dynamics 365 (CE/CRM) platform, including configuration, workflows, and Power Platform tools.
• Experience using REST/SOAP APIs and integrating CRM systems with third-party applications.
• Microsoft Dynamics 365 certifications.
• Experience in financial services or other regulated industries.
• Familiarity with data privacy and compliance standards (e.g. GDPR).

Key Information

Hours: 35 hours
Location: Birmingham, Hybrid

What you’ll love about us
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.

We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.

Attractions - NFP

• We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working.
• Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
• We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets.
• We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
• Our inclusion and belonging initiatives and charity work form a large part of this. NFP has an Executive Board member as well as Board made up of individuals from across our entire business dedicated to inclusion and belonging.

If this sounds like something in which you are interested, please apply or contact Lucy Reed for further information.

NFP and You... Better Together!