CRM & Client Engagement Specialist - Hybrid (Luxury)

Giorgio-Armani; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Employee discount on Giorgio Armani

Hybrid working policy

Career development opportunities

Job summary

Giorgio Armani is seeking a CRM & Client Engagement Specialist (Maternity cover FTC) to drive CRM strategy across stores and head office. You will coordinate local campaigns, support clienteling initiatives, and liaise with Milan for communications and assets.

Ideal candidates have 3+ years in fashion/luxury CRM, excellent Excel skills, and fluent English. Hybrid working with a focus on delivering measurable CRM outcomes and customer experiences.

Qualifications

• Minimum 3 years in fashion/luxury brands.
• Degree in marketing or business is preferred.
• CRM experience and customer engagement background required.

Responsibilities

• Run and analyze CRM reports and share insights with stores.
• Support local stores and campaigns to drive CRM strategy.
• Coordinate clienteling activities with store managers and sales teams.
• Assist in retail marketing campaigns, events and communications to stores.

Skills

CRM Analytics

Excel Proficiency

Data Analysis

Clienteling

Campaign Management

Stakeholder Liaison

Fluent English

Education

Bachelor's degree in marketing or business

Tools

CRM Software

Job description

Giorgio Armani is seeking a CRM & Client Engagement Specialist (Maternity cover FTC) to drive CRM strategy across stores and head office. You will coordinate local campaigns, support clienteling initiatives, and liaise with Milan for communications and assets.

Ideal candidates have 3+ years in fashion/luxury CRM, excellent Excel skills, and fluent English. Hybrid working with a focus on delivering measurable CRM outcomes and customer experiences.