CRM & Business Intelligence Analyst

Straumann Group; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in aesthetic dentistry is seeking a CRM & Business Intelligence Analyst to join their Commercial Excellence team. This role focuses on transforming data into insights, managing CRM systems like Salesforce, and optimizing business processes. The ideal candidate is analytical, driven, and has a Bachelor’s degree in a relevant field.

Benefits

Opportunities for growth and development

Involvement in shaping digital and data strategies

Qualifications

• Driven, analytical, and eager to learn and solve problems.
• Effective communicator capable of explaining data insights.

Responsibilities

• Manage CRM systems including Salesforce and Pitcher platforms.
• Design and deliver reports and dashboards using Power BI.
• Collect and analyze market trends and customer needs.

Skills

Analytical

Communication

Problem Solving

Education

Bachelor’s degree in business, data & tech, or related field

Tools

Salesforce

Power BI

Alteryx

Job description

Join to apply for the CRM & Business Intelligence Analyst role at Straumann Group.

The Straumann Group is a globally leading provider in aesthetic dentistry, combining experience, scientific evidence, and innovation with passion to offer high-quality solutions for dental professionals and patients worldwide. As a pioneer in dental implantology, we have expanded our product portfolio to cover all areas of aesthetic dentistry, including tooth preservation, regeneration, restoration, orthodontics, and more.

We are seeking a Business Intelligence Analyst to join our Commercial Excellence team in the Northern European Hub (NEH). This role involves transforming data into insights, managing data architecture, and optimizing processes. You will work hands-on with Salesforce and support multiple geographies and business units, making it a great opportunity for data-minded, driven individuals eager to learn.

Key Responsibilities

1. CRM Management & Commercial Analytics
2. Support daily operations, development, and optimization of CRM systems including Salesforce and Pitcher platforms.
3. Participate in testing new features and platform improvements with global/regional teams.
4. Provide user support and contribute to capability-building and training initiatives.
5. Analyze data to understand platform adoption, customer engagement, and campaign effectiveness.
6. Identify behavioral trends to support go-to-market strategies.

1. Data Quality & Integrity
2. Ensure accuracy and consistency of CRM data across SAP CRM and Salesforce.
3. Conduct data quality checks, monitor data health, and support cleansing initiatives.
4. Collaborate with users to promote data ownership and governance best practices.

1. Business Intelligence & Reporting
2. Design and deliver reports and dashboards using Power BI and Salesforce Analytics (CRMA).
3. Analyze operational data to generate actionable insights.

1. AI & Digital Tools
2. Leverage AI solutions to enhance decision-making and process optimization.
3. Explore automation opportunities for reports and processes.
4. Stay updated on emerging tools and integrate them into our BI/CRM ecosystem.

1. Market Intelligence & Strategy Support
2. Collect and analyze market trends, competitors, and customer needs.
3. Support development of market insights and dashboards.
4. Assist in strategic reviews, planning, and go-to-market activities using internal and external data.

Who You Are

• Driven, analytical, curious about data, and eager to learn and solve problems.
• Effective communicator capable of explaining data insights to diverse audiences.
• Passionate about data, business intelligence, and digital transformation.
• Bachelor’s degree in business, data & tech, or related field.
• Adaptable to dynamic, fast-paced environments with changing priorities.

Preferred Qualifications

• Experience with CRM systems (Salesforce, SAP CRM), Power BI, Alteryx, or similar tools.
• Previous roles in data analysis, sales operations, or related fields.
• Exposure to AI tools, data modeling, and automation technologies.

What You’ll Gain

• Opportunities for growth and development in a dynamic environment.
• Involvement in shaping Straumann’s digital and data strategies.
• Hands-on experience with leading platforms like Salesforce, Pitcher, Power BI, and Alteryx.
• Global initiatives and stakeholder exposure across our northern hub countries and business units.

We are an equal-opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.