CRM Business Analyst

Tech Pursuit; London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading company seeks a CRM Business Analyst to work on marketing and technology projects. This hybrid role requires the candidate to engage with internal stakeholders and utilize their CRM expertise to optimize products and drive innovation. The successful applicant will need experience with tools like Salesforce and an understanding of agile methodologies.

Qualifications

• Experience as Business Analyst on CRM projects.
• Worked in consumer-facing organizations.
• Experience with agile and waterfall methodologies.

Responsibilities

• Attend and lead workshops to gather business requirements.
• Write acceptance criteria and refine user stories.
• Analyze data to optimize CRM performance.

Skills

Business Analysis

CRM Projects

Agile Methodologies

Waterfall Methodologies

Data Analysis

Tools

Salesforce

Dynamics CRM

Braze

Adobe Campaign

Job description

This range is provided by Tech Pursuit . Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CRM Business Analyst - Permanent - £60,000 + up to 20% bonus - London (hybrid)

We have an exciting opportunity for a CRM Business Analyst to join a leading company. You will work on technology projects across marketing, loyalty and promotions.

This is a hybrid role where you will need to travel to their London office 3 days a week.

What you will be doing:

• Attend / Lead workshops with internal stakeholders to understand detailed business requirements.
• Write comprehensive acceptance criteria and work with wider teams to ensure understanding.
• Refine user stories and participate in agile ceremonies as required.
• Work closely with Product Owners and cross functional delivery teams to focus on value driven delivery that supports innovation, optimisation, and maintenance of digital products.
• Using data to inform decision making and look for opportunity to optimise CRM performance.

What they are looking for:

• Experience working as Business Analyst on CRM based projects.
• Experience with either Salesforce, Dynamics CRM, Braze, or Adobe Campaign.
• Someone who has worked for a consumer facing organisation.
• Experience of working with both waterfall, agile and hybrid methodologies.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Marketing

• Industries

  Information Services, Technology, Information and Media, and IT System Custom Software Development

Referrals increase your chances of interviewing at Tech Pursuit by 2x

Get notified about new Customer Relationship Management Business Analyst jobs in London Area, United Kingdom.

Customer Relationship Management Business Analyst

London, England, United Kingdom 5 days ago

City Of London, England, United Kingdom 1 week ago

London Area, United Kingdom £80,000.00-£84,000.00 10 hours ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

Greater London, England, United Kingdom £80,000.00-£80,000.00 12 hours ago

London, England, United Kingdom 1 week ago

Surbiton, England, United Kingdom 5 days ago

Ealing, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.