CRM Associate

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A globally recognized leader in luxury lifestyle products is seeking a CRM Associate in London. The role focuses on planning and executing customer communications to enhance engagement and loyalty. Ideal candidates are detail-oriented, analytical, and skilled in CRM tools, contributing to a brand known for quality and prestige.

Qualifications

• Customer-focused and detail-oriented.
• Analytically driven with interest in data personalization.
• Collaborative mindset and passion for continuous learning.

Responsibilities

• Support planning and execution of targeted customer communications.
• Collaborate with marketing, analytics, and e-commerce teams.
• Assist in segmentation, campaign execution, and performance analysis.

Skills

Detail-oriented

Analytical skills

Customer-focused

Collaboration

Tools

CRM tools

Reporting platforms

Job description

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A globally recognized leader in luxury lifestyle products, this iconic brand has defined modern elegance through its distinctive blend of heritage, innovation, and timeless style. With a presence in over 120 countries, it offers a broad portfolio that includes apparel, accessories, home furnishings, and fragrances. The brand is known for creating aspirational experiences that connect deeply with customers across both digital and physical channels.

The Role

As a CRM Associate, you will support the planning and execution of targeted customer communications designed to drive engagement and long-term loyalty. Collaborating with marketing, analytics, and e-commerce teams, you'll assist in segmentation, campaign execution, and performance analysis. This role is essential to delivering seamless, data-led experiences that strengthen customer relationships and support commercial goals across global markets.

The Person

You are customer-focused, detail-oriented, and analytically driven, with a genuine interest in leveraging data to enhance personalization. Comfortable working with CRM tools and reporting platforms, you bring a collaborative mindset and a passion for continuous learning. Whether optimizing lifecycle campaigns or uncovering insights from performance metrics, you are motivated by the opportunity to contribute to a brand known for quality and prestige.