CRM Assistant, Skincare & Wellness

Puig; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the skincare and wellness sector is seeking a proactive CRM Assistant to join their dynamic team in London. This role involves supporting the CRM Manager in planning and executing engaging global CRM communications aimed at boosting customer engagement and retention. Ideal candidates will possess 1-2 years of experience in CRM or digital marketing, and a passion for skincare and customer experience. The company offers a creative work culture, competitive benefits, and multiple growth opportunities.

Benefits

Learning and development opportunities

Creative work culture

Competitive compensation & benefits

Qualifications

• 1-2 years’ experience in CRM, digital marketing, or related field.
• Familiarity with CRM platforms like Braze or Salesforce.
• Basic understanding of GDPR and email marketing principles.

Responsibilities

• Assist in planning and executing CRM campaigns across channels.
• Monitor campaign performance and provide weekly insights.
• Support testing strategies like A/B testing and personalisation.

Skills

CRM

Digital Marketing

Attention to Detail

Organisational Skills

Customer Segmentation

Tools

CRM Platforms

Job description

The Opportunity

We’re looking for a proactive and detail-oriented CRM Assistant to join our dynamic Skincare & Wellness CRM team. You’ll support the CRM Manager in end-to-end planning and execution of global CRM communications across multiple brands and markets with the aim to drive consumer engagement and retention.

What you'll get to do

• Assist in the planning, execution, and reporting of engaging CRM campaigns across multiple channels (email, SMS, etc.).
• Work closely with internal teams (Creative, Digital, Analytics) to coordinate campaign assets and timelines.
• Help CRM Manager to monitor campaign performance and provide weekly insights to support continuous improvement.
• Support testing strategies (A/B testing, deliverability, personalisation).
• Stay up to date with CRM trends and best practices, particularly within the skincare and wellness industry.

We'd love to meet you if you have

• 1–2 years’ experience in CRM, digital marketing, or a related field.
• Familiarity with CRM platforms (Braze, Bloomreach, Salesforce Marketing Cloud, Klaviyo, or similar).
• Basic understanding of customer segmentation, data privacy (GDPR), and email marketing principles.
• Strong attention to detail and excellent organisational skills.
• Passion for skincare, wellness, and delivering great customer experiences
• Eager to learn, collaborate, and grow within a fast-paced environment.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package