CRM Analytics and Tech Manager - Clienteling

Nicholson Glover; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Manager in Marketing Technology to revolutionize customer engagement through innovative tech solutions. This pivotal role involves leading transformative projects in luxury retail, enhancing Clienteling capabilities, and implementing a new Content Management System for superior customer experiences. Join a dynamic team that values creativity and collaboration, where your expertise will shape the future of customer journeys. If you're passionate about marketing technology and eager to make an impact, this is your chance to drive meaningful change in a prestigious global brand.

Qualifications

• 4+ years' experience in Marketing Technology, CRM, or Digital Marketing.
• Proven experience managing Clienteling platforms and CMS systems.

Responsibilities

• Lead Clienteling platform strategy and enhancements for personalized experiences.
• Manage end-to-end implementation of a new Content Management System.

Skills

Marketing Technology

Clienteling Platforms

Project Management

Data Analysis

Communication

Education

Degree in Technology

Degree in Marketing

Degree in Business

Tools

Salesforce Marketing Cloud

HubSpot

Content Management Systems

Job description

CRM Analytics and Tech Manager - Clienteling

CRM Analytics and Tech Manager - Clienteling

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This range is provided by Nicholson Glover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

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Recruiter for Strategy | Insights | Analytics

Senior Manager, Marketing Technology (Clienteling and CMS)

Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail?

A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London.

This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.

What You'll Do

• Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
• Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
• Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
• Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
• Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
• Leverage data and insights to measure platform success and identify opportunities.
• Ensure compliance with GDPR and data protection standards.
• Provide training and support to maximize tech adoption across the business.
• Stay on the pulse of emerging marketing tech trends.
• 4+ years' experience in Marketing Technology, CRM, Digital Marketing, or related fields.
• Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK), Mad Mobile Concierge and/or CMS systems.
• Strong project management and cross-functional stakeholder skills.
• Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
• Analytical mindset — able to turn customer data into actionable strategies.
• Clear communicator with experience influencing senior leaders.
• Deep understanding of customer journeys and personalization strategies.
• Knowledgeable about GDPR and privacy compliance.
• Degree in Technology, Marketing, Business, or related areas.
• Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
• Hands-on work with Clienteling technology or major CMS platforms is a strong plus.

You'll play a pivotal role in shaping how a global brand connects with its most valued customers — leading high-impact projects at the crossroads of technology, marketing, and customer experience.

This is a career-defining opportunity to drive innovation and leave a lasting mark on the customer journey.

Ready to take the next step?

Apply now and help transform the future of customer engagement through cutting-edge marketing technology.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Marketing, Customer Service, and Information Technology

• Industries

  Retail Apparel and Fashion and Retail Luxury Goods and Jewelry

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