CRM Analytics and Tech Manager - Clienteling

JR United Kingdom; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Senior Manager in Marketing Technology to lead transformative projects in luxury retail. This pivotal role focuses on enhancing Clienteling capabilities and implementing a new Content Management System to deliver personalized customer journeys. With a strong emphasis on cross-functional collaboration, you'll shape the Marketing Technology roadmap and leverage data insights to drive success. This is a unique opportunity to innovate and make a lasting impact on customer engagement. If you're ready to take the next step in your career, apply now and be part of this exciting journey.

Qualifications

• 4+ years' experience in Marketing Technology or related fields.
• Proven experience managing Clienteling platforms and CMS systems.

Responsibilities

• Lead Clienteling platform strategy to enhance customer experiences.
• Manage implementation of a new Content Management System.

Skills

Marketing Technology

Clienteling Platforms

Project Management

Analytical Skills

Customer Journeys

GDPR Compliance

Education

Degree in Technology

Degree in Marketing

Degree in Business

Tools

Salesforce Marketing Cloud

HubSpot

Content Management Systems

Job description

CRM Analytics and Tech Manager - Clienteling, london

Client:

Nicholson Glover

Location:

london, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

? Senior Manager, Marketing Technology (Clienteling and CMS)

? London, UK | ? Global Luxury Brand | ? Full-time | Hybrid

Are you passionate about marketing technology and creating seamless, personalized customer journeys? Excited to lead transformative tech projects in luxury retail?

A prestigious global brand is seeking a Senior Manager, Marketing Technology to join their Customer Insights and Experience team in London.

This is a critical role, with a major focus on enhancing Clienteling capabilities and rolling out a new Content Management System (CMS) to power best-in-class customer experiences across Europe.

? What You'll Do

• Lead the Clienteling platform strategy and enhancements — helping frontline teams deliver more personalized customer experiences.
• Manage the end-to-end implementation of a new Content Management System, enabling richer, more dynamic content delivery.
• Shape and drive the overall Marketing Technology roadmap aligned to customer-centric goals.
• Oversee research, selection, deployment, and optimization of CRM, CMS, and marketing tools.
• Collaborate across Marketing, Digital, IT, and Legal teams to ensure seamless technology integration.
• Leverage data and insights to measure platform success and identify opportunities.
• Ensure compliance with GDPR and data protection standards.
• Provide training and support to maximize tech adoption across the business.
• Stay on the pulse of emerging marketing tech trends.

? What We're Looking For

• 4+ years' experience in Marketing Technology, CRM, Digital Marketing, or related fields.
• Proven experience managing or optimizing Clienteling platforms (eg Tulip, Endear, Salesfloor, OneShop, BSPK), Mad Mobile Concierge and/or CMS systems.
• Strong project management and cross-functional stakeholder skills.
• Technical know-how in platforms like Salesforce Marketing Cloud, HubSpot, CDPs, and CMS tools.
• Analytical mindset — able to turn customer data into actionable strategies.
• Clear communicator with experience influencing senior leaders.
• Deep understanding of customer journeys and personalization strategies.
• Knowledgeable about GDPR and privacy compliance.

? Ideal Background

• Degree in Technology, Marketing, Business, or related areas.
• Experience within luxury retail, fashion, e-commerce, or consumer goods industries.
• Hands-on work with Clienteling technology or major CMS platforms is a strong plus.

You'll play a pivotal role in shaping how a global brand connects with its most valued customers — leading high-impact projects at the crossroads of technology, marketing, and customer experience.

This is a career-defining opportunity to drive innovation and leave a lasting mark on the customer journey.

? Ready to take the next step?

Apply now and help transform the future of customer engagement through cutting-edge marketing technology.

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Created on 05/05/2025 by JR United Kingdom