Crisis Support Worker (Here For You Wakefield)

Touchstone; Wakefield; On-site; Confidential; Full time

Job summary

Touchstone is seeking compassionate individuals to join their Here For You service, providing vital support to those in emotional distress across Wakefield. This role involves working closely with various services to ensure individuals receive appropriate care and support, focusing on empowerment and self-management. Successful candidates will enjoy a range of benefits, including a personal wellbeing budget and generous leave policies.

Benefits

Personal wellbeing budget

28 days annual leave + 8 bank holidays

Agile working opportunities

Cycle to work scheme

Access to counselling

24/7 confidential staff helpline

Organisational staff away days

Inclusive maternity and parental policies

Staff and peer support networks

Learning and personal development opportunities

Qualifications

• Experience supporting people with emotional distress.
• Lived experience and working with BAME and LGBTQ+ communities.

Responsibilities

• Provide 1-to-1 support to de-escalate crisis.
• Work alongside emergency services and community services.

Skills

Emotional Support

Crisis Management

Coping Techniques

Job description

The Here For You service provides support to individuals who are struggling to cope and may have thoughts of self-harm or suicide in an evening and feel they need support. The service operates 7 nights a week, 365days a year supporting people aged 16years or older across Kirklees, Leeds, and Wakefield.

Tasks

The service works alongside emergency services, primary care, statutory services and other third sector community services to provide the most appropriate support for individuals away from A&E and section 136 suites wherever possible. The service delivers 1-to-1 support to de-escalate crisis and listen to individuals immediate concerns, as well as providing a calming and inclusive space for individuals to be their authentic self and develop distraction and coping techniques to empower self-management and prevent future crisis.

Requirements

We are looking to recruit people with lived experience and experience of supporting people with emotional distress, including working with people at risk of suicide and self-harm and supporting people from BAME and LGBTQ+ communities.

Benefits

As an employee of Touchstone, all successful applicants continually benefit from the following:

• Personal wellbeing budget
• 28 days annual leave (rising to 31 after 2 years) + 8 bank holidays (pro-rata)
• Agile working opportunities
• Cycle to work scheme
• Access to counselling and 24/7 confidential staff Mindful Employer helpline
• Health and wellbeing and fun organisational staff away days
• Inclusive maternity and parental policies and pay
• A full range of staff and peer support networks
• Additional day of leave for a celebration day
• Learning and personal development opportunities

CLOSING DATE: Monday 23rd June 2025

Interviews will be held on: Monday 7th July 2025