Crisis Risk Manager: Incident Response & Insights

Amazon; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

Amazon UK Services Ltd. is seeking a Risk Manager for High Severity Intelligence (HSI) to lead world-class incident response and support internal and external stakeholders after incidents.

You will deep dive events, drive accountability across the organization, and generate insights to mitigate risk and improve safety programs. This role involves a large-scale, rapid response coordination program to ensure timely management of the highest severity incidents affecting Last Mile transporters,

Qualifications

• Bachelor's degree or equivalent.
• Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent.
• Experience handling confidential information.
• Knowledge of Microsoft Office products and applications at an advanced level.
• Experience partnering with cross-functional teams to develop and implement standards, policies and programs or equivalent.

Responsibilities

• Participate in on-call rotation, leading incident response activities within the region.
• Own incident investigation end-to-end, identifying contributing factors and recommending risk mitigations.
• Align with key stakeholders and Legal to ensure incident response and risk mitigation actions meet regulatory and compliance requirements.
• Optimise existing workflows and processes for incident response, identifying improvements to drive team effectiveness in an evolving legal and regulatory landscape.
• Own risk programs, driving execution and measuring outcomes against team goals.
• Measure and track program effectiveness within your workstream, surfacing insights and recommendations to leadership.
• Prepare clear incident reports, COEs, and briefing documentation used by senior leaders.
• Communicate proactively with internal stakeholders, negotiating priorities and clarifying what success looks like.

Skills

Emotional intelligence

Communication

Time management

Judgement

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

SQL

Microsoft Office

Excel

Job description

Amazon UK Services Ltd. is seeking a Risk Manager for High Severity Intelligence (HSI) to lead world-class incident response and support internal and external stakeholders after incidents.

You will deep dive events, drive accountability across the organization, and generate insights to mitigate risk and improve safety programs. This role involves a large-scale, rapid response coordination program to ensure timely management of the highest severity incidents affecting Last Mile transporters,