Senior Incident Response Lead — 24/7 Security Ops

Amazon Inc.; Greater London; Remote; GBP 90,000 - 130,000; Full time

Job summary

Amazon is seeking an Incident Response Manager for the Security Operations Group, Worldwide Operations Security. You will lead end-to-end response to SEV1/SEV2 incidents, own on-call rotations, and coordinate cross-functional efforts to protect life safety, continuity, and brand.

You will drive real-time actions across GSOC and IMTs and deliver post-incident reviews. The role requires senior-level incident management experience, strong stakeholder communication, and the ability to operate across

Qualifications

• Bachelor’s degree or equivalent in Risk Management, Business Administration, Security Management, or a related field
• Experience applying KPIs to analyses or building financial/operational reports to inform decisions
• Experience building cross-functional partnerships and influencing stakeholders without direct reporting lines
• Advanced knowledge of Microsoft Office products
• Ability to prioritize multiple assignments and manage end-to-end projects
• Strong written and verbal communication to executives and non-technical leaders
• Experience in high-volume environments such as security operations or crisis management

Responsibilities

• Lead end-to-end coordination of high severity incidents (SEV1/SEV2) from notification through mitigation and closure
• Own 24/7/365 on-call rotation and respond to threats within the CTI Matrix per escalation procedures
• Coordinate Immediate Mitigation calls with site Incident Commanders and IMTs
• Execute tactical response protocols including video lockdown and OSINT analysis
• Prepare site risk overviews and incident summaries to WWOS senior leadership within 4 hours
• Manage Incident Room operations with real-time updates and stakeholder calls
• Lead After Action Reviews within 3 days of incident conclusion
• Maintain and validate high severity protocols, escalation workflows and timelines
• Partner with GSOC, Regional S&LP, Operations, WHS, and PXT to influence decisions and IMT readiness

Skills

KPI analysis

Cross-functional partnerships

Executive communication

Project management

High-volume incident handling

Education

Bachelor’s degree in Risk Management / Security / Business Admin

Master’s degree in risk management / security (preferred)

Tools

Microsoft Office

Job description

Amazon is seeking an Incident Response Manager for the Security Operations Group, Worldwide Operations Security. You will lead end-to-end response to SEV1/SEV2 incidents, own on-call rotations, and coordinate cross-functional efforts to protect life safety, continuity, and brand.

You will drive real-time actions across GSOC and IMTs and deliver post-incident reviews. The role requires senior-level incident management experience, strong stakeholder communication, and the ability to operate across