Crisis Manager

Smart DCC; London; On-site; GBP 60,000 - 80,000; Full time

Job description

Salary Competitive

Crisis Manager with Smart DCC

London Only

Competitive Salary plus benefits

Role

We are seeking an experienced Crisis Manager to join our Business Resilience team and lead our crisis management efforts. This role is pivotal in ensuring the alignment of crisis management strategies with Smart DCC objectives and industry best practices.

What will you be doing?

1. Support the Head of Business Resilience in developing a comprehensive Business Resilience framework, focusing on Crisis Management strategy in accordance with internal policies, procedures, and ISO 22361 and 22301 standards.
2. Lead the creation and maintenance of Crisis Management Plans, playbooks, and flow charts, including collaborating with Internal and External Communications to develop clear messaging and press releases.
3. Ensure clarity of roles and responsibilities within the Crisis Management Team (CMT) through training, awareness programs, and regular crisis exercises.
4. Coordinate and conduct crisis exercises aligned with DCC policies, procedures, and ISO 22361 standards to enhance the CMT's capabilities.
5. Provide support during crisis incidents, liaising with internal teams, government agencies, industry partners, and service providers for effective crisis response and collaboration.
6. Conduct debriefs and evaluations following crisis events and exercises to identify areas for improvement and recommend updates to crisis management plans and processes.
7. Monitor industry trends, risks, threats and best practices to adapt to crisis management strategies, accordingly, collaborating with internal teams and stakeholders.

What are we looking for?

• Experience managing incidents and crisis events: 3 plus years.
• Experience designing and delivering crisis management exercises: 3 plus years.
• Stakeholder management at various levels of seniority. Knowledge of Business Resilience disciplines, including Business Continuity/Disaster Recovery.
• Familiarity with ISO 22301, ISO 22361, and BCI Good Practice Guidelines.
• Academic background in related fields is a bonus.
• Decisiveness: Ability to make tough decisions quickly.
• Strategic Thinker: Capable of developing comprehensive crisis management strategies.
• Excellent Communication Skills: Clear conveyance of information to stakeholders.
• Adaptability and Flexibility: Ability to adjust during and after crisis situations.
• Problem-Solving Skills: Addressing root causes effectively.
• Team Building and Motivation: Inspiring confidence and maintaining morale within the team.

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact [e-mail] or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact.