Crisis Communications Manager

Outbreach Ltd.; United Kingdom; On-site; GBP 55,000 - 75,000; Full time

Job summary

Outbreach Ltd. seeks a Crisis Communications Manager to deliver communications support to organisations during cyber incidents.

You will be the second practitioner in a function that currently rests on one person, working directly with the incident response team to ensure communications are live alongside containment. Responsibilities include live delivery, technical translation, readiness planning, and post-incident reviews, with on-call elements and collaboration with legal for consistent

Qualifications

• Proven crisis or issues communications experience across in-house, in an agency, or in a consultancy setting.
• Ability to write quickly and clearly, and to get sign-off from anxious stakeholders without losing the message.
• Strong cyber literacy to interpret forensic timelines and ask precise questions.
• Sound judgment on messaging—what to say, what not to say, and when saying nothing is appropriate.
• Resilience to work at speed, often out of hours, on high-pressure weeks.
• Right to work in the United Kingdom.

Responsibilities

• Deliver crisis communications on live cyber incidents, including holding statements, stakeholder updates and media handling.
• Translate technical findings into language a board, a customer, or a journalist can use.
• Ensure communications align with incident containment and notification teams.
• Develop client crisis communications plans, message frameworks and templates.
• Support wording with the legal team to stay consistent with regulatory positions.
• Monitor coverage, sentiment and misinformation during incidents, advising on response strategy.
• Run client tabletop exercises and media training as part of readiness engagements.
• Manage internal communications for clients during incidents.
• Lead post-incident reviews and feed lessons back into playbooks.

Skills

Crisis experience

Writing speed

Cyber literacy

Disclosure judgement

Resilience

UK work eligibility

Job description

Outbreach is seeking a Crisis Communications Manager to deliver communications support to organisations during cyber incidents.

Outbreach is looking for a Crisis Communications Manager to deliver communications support to organisations during cyber incidents. You would be the second practitioner in a function that currently rests on one person, and you would carry real delivery from the start. The role sits behind Media Ready, our crisis communications offering, and works directly with the incident response team rather than downstream of it. When an incident is live, communications is scheduled alongside containment rather than after it.

• Live Delivery: Deliver crisis communications on live incidents, including holding statements, stakeholder updates and media handling.
• Technical Translation: Turn technical findings into language a board, a customer or a journalist can use, without overstating or understating what is known.
• Incident Alignment: Work directly with Incident Managers so that communications, containment and notification stay aligned.
• Readiness Planning: Build and maintain client crisis communications plans, message frameworks and pre approved templates.
• Notification Support: Support notification communications alongside the legal team, keeping wording consistent with the regulatory position.
• Monitoring: Monitor coverage, sentiment and misinformation during an incident, and advise on whether to respond.
• Exercises: Run client tabletop exercises and media training as part of readiness engagements.
• Internal Communications: Manage internal and employee communications for clients during an incident.
• Post Incident Review: Lead communications reviews and feed the lessons back into the playbooks.

Skills and Experience:

• Crisis Experience: Proven crisis or issues communications experience, in house, in an agency or in a consultancy.
• Writing Speed: Able to write fast and cleanly, and to get sign off from anxious stakeholders without losing the message.
• Cyber Literacy: Enough depth to work with a forensic timeline and ask the right questions of it.
• Disclosure Judgement: Sound judgement on what to say, what not to say, and when saying nothing is the right call.
• Resilience: This work happens at speed, often out of hours, and usually on the client’s worst week.
• Eligibility: Right to work in the UK.

Highly Desirable (But Not Essential):

• Experience communicating through a ransomware or data theft incident.
• Regulated sector experience, particularly financial services or healthcare.
• Experience designing or running crisis simulations.
• CIPR or PRCA membership, or a relevant qualification.
• Experience of the UAE or wider GCC media environment.

Incidents are unpredictable and this role carries an on call element. There is a named associate panel behind the role so that two concurrent incidents do not land on one person.