Crisis Communications Lead – Incident Response

Thames Water Utilities Limited; Reading; Presencial; GBP 54 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

26 days annual leave

Pension plan

Health & wellbeing benefits

Cycle to Work

Resumo da oferta

Thames Water is seeking an Incident Comms Specialist within External Communications to lead external customer messaging during incidents and post-event aftercare, coordinating with Water, Waste & Bio, Renewal & Logistics, and Operations Service & Control Centre teams.

You will write high-quality communications for L0-L4 incidents, engage NAV/NHH locations, maintain incident storyboards, and act as Public Information Office during daytime hours.

Qualificações

• Experience in external communications within a fast-moving, technical organisation.
• Ability to translate complex information into plain language for customers.
• Customer-first communication approach.
• Comfort working with senior internal and external stakeholders.

Responsabilidades

• Understand and assess external communication requirements from real-time issues.
• Write and deliver consistent external communications content (L0-L4).
• Engage NAV and NHH locations during real-time issues.
• Maintain an incident storyboard and accessible repository.

Conhecimentos

Crisis communications

Stakeholder management

Team leadership

Clear writing

Judgement in communications

Descrição da oferta de emprego

Thames Water is seeking an Incident Comms Specialist within External Communications to lead external customer messaging during incidents and post-event aftercare, coordinating with Water, Waste & Bio, Renewal & Logistics, and Operations Service & Control Centre teams.

You will write high-quality communications for L0-L4 incidents, engage NAV/NHH locations, maintain incident storyboards, and act as Public Information Office during daytime hours.