Crisis Care Practitioner

West London NHS Trust; London; On-site; GBP 44,000 - 54,000; Full time

Job summary

Join West London NHS Trust as a Mental Health Professional, where you will be responsible for delivering high-quality mental health services. This role includes assessments, crisis intervention, and promoting evidence-based practices while working in a collaborative environment to support patients in urgent care. The trust is renowned for its diverse healthcare services and commitment to improving mental health care in London.

Qualifications

• Registered Professional (Mental Health Nurse, Social Worker or OT).
• Evidence of post registration further development required.
• Post qualification experience in an acute mental health care setting.

Responsibilities

• Responsible for assessment and delivery of mental health services.
• Involved in service development to improve care pathways.
• Deliver supervision for junior colleagues.

Skills

Ability to work under pressure

Empathy

Excellent communication skills

Teamwork

Education

Degree in Health Care related subject

Qualification in psychosocial interventions in mental health

Tools

RiO patient record system

MS Office

Job description

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Site H and F Claybrook Road Town London Salary £44,806 - £53,134 per annum inclusive of 20% HCAS Salary period Yearly Closing 09/07/2025 23:59 Interview date 18/07/2025

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

The post holder will be responsible for the assessment, co-ordination and the delivery of a high quality mental health service for patients under the care of CAHTT who required assessment by secondary mental health services for pathway planning, brief interventions, crisis intervention in the community, or gate keeping for the inpatient wards and community recovery house with the emphasis for potential providing home treatment.

The post holder will be involved in the on-going development of services, to ensure that the most relevant care pathway and care plan is devised to provide access to urgent and crisis care. They will be active in the promotion and use of evidence-based practice through the provision of clinical advice and support; acting as a role model; and providing education and training where appropriate. They will liaise closely with carers, both statutory and non-statutory services, emergency services, and 3rd sector services. They will liaise closely with local services Single Point of Access providing rapid response to mental health crisis situations where necessary and appropriate to decrease the number of unnecessary presentations to A&E. The post holder will also deliver supervision for junior colleagues. To work within a 24 hour 7 day a week rota system, ensuring that a comprehensive service is provided to patients and robust gatekeeping is maintained .

Main duties of the job

To contribute to the assessment of physiological and/or psychological functioning.

To contribute to planning, delivery and monitoring interventions and/or treatments

To discuss the assessment to be undertaken with the work team and understand his/her own role in the overall assessment and the activities to be undertaken.

To respect individuals’ dignity, wishes and beliefs and obtain their consent for the assessment to be undertaken.

To identify appropriate methods, techniques and equipment for different activities taking into account any risks.

To undertake and record assessment activities as agreed with the care team, following established protocols/procedures and consistent with legislation, policies and procedures.

To report assessment findings in the appropriate format to the people who need them.

To offer to the team his/her own insights into the health and well-being needs and wishes of the service users and make suggestions on the treatment that might be needed.

To maintain awareness of Trust medicine management policy and protocols and ensure adhered to practice guidance, as they are updated and respond to national and local guidance.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overallby the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications

• Registered Professional (Mental Health Nurse, Social Worker or OT).
• Evidence of post registration further development
• Degree in Health Care related subject.
• Qualification in psychosocial interventions in mental health.

Experience

• Post qualification experience to include appropriate experience within an acute mental health care setting and / or significant experience within community, crisis care, or liaison psychiatry.
• Experience of working with other professions within a multi-disciplinary team
• Experience of working independently
• To understand and have experience of risk management.
• Experience of receiving supervision
• Advanced Assessment Skills training.
• Experience with telephone triage within a Single Point of Access Service
• Experience of Psychiatric Liaison services.
• Experience of Crisis Team services
• Experience of supervising staff.
• Experience of mentoring students

Knowledge

• A high level of both written and spoken English language.
• Knowledge of relevant mental health law.
• Knowledge of adult and children safeguarding requirements
• Excellent telephone manner.
• IT literate – specifically in the MS office suite of programmes.
• Ability to type quickly and accurately
• Ability to communicate in a second language.
• Knowledge of RiO patient record system
• Accredited training in customer service.
• Excellent communication skills including common courtesy and listening skills

Skills

• Ability to work under pressure
• Flexible & Positive attitude to work
• Ability to be empathetic.
• Keen to learn new skills and to share learning with others.
• Ability to manage potentially distressing situations and events
• Evidence of self-development
• Evidence of assisting others to develop

Other Requirements

• Availability to work a shift rota covering 7 days a week 365 days a year

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

We encourage the thoughtful use of technology as a demonstration of strong time management and a commitment to innovation. However, we encourage applicants to personalise their recruitment application to showcase their unique skills and experiences.

While AI-generated content can be a helpful tool, relying solely on generic responses instead of highlighting your own strengths and achievements may impact the success of your application. The success of an application will always be assessed against the essential and desirable criteria for the role, so it is important to ensure that your application and any supporting information clearly demonstrate how you meet these requirements.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

At West London NHS Trust, we want you to support you to build a career you can be proud of and this starts before your first day with us. Our people live our values every day as they deliver, manage and work to improve our services to patients, carers, families and other professionals.

We’re committed to making our recruitment process clear and efficient. It’s in everyone’s interest that we get the very best people on board as soon as we can.