Criminal Justice Caseworker - Various Teams

Sussex Police; Guildford; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Career progression

LGPS pension

Generous annual leave

Everyday discounts

On-site gyms

Parental leave

Wellbeing support

Healthcare scheme

Job summary

Surrey Police and Sussex Police in Guildford seek a Caseworker to maintain digital case files, manage requests from partner agencies, and ensure timely case progression. The role focuses on accuracy, data quality, and strong collaboration with CPS, HM Courts & Tribunals Service, and Probation Services.

Based at Guildford Police Station, the post offers flexible hybrid working and a clear career path within Criminal Justice.

Qualifications

• Proven ability to work to strict deadlines and manage high workload.
• Experience collating and maintaining digital records to high data quality.
• Good interpersonal and teamwork skills with a customer-focused approach.
• Ability to use and maintain internal police databases accurately.
• Working knowledge of Surrey Police structure and evidential requirements.
• Excellent attention to detail in a high-volume admin environment.

Responsibilities

• Progress live cases and manage supporting functions.
• Monitor deadlines and respond to requests to ensure timely progression.
• Collaborate with police colleagues and criminal justice partners (CPS, HMCTS, Probation).
• Act as a key contact for partner agencies, public, officers and supervisors.
• Support efficient, accurate case management and data quality.

Skills

Deadline management

Digital records

Interpersonal skills

Internal databases

Policy awareness

Attention to detail

Job description

Division / Department - Criminal Justice
Grade - Grade D
Status - Full Time
Contract Type - Permanent
Salary Grade Range - £26,875 - £29,670
Working Hours - 36.0 Hours per Week
Shift Allowance - No
Politically Restricted - No
Location - Guildford

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

The Role & Key Responsibilities

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

The role of a Caseworker entails the maintenance and administration of digital case files, keeping within Surrey Police and national procedures, timescales and legislation. This also includes maintaining police databases and records to store and retrieve information in a timely manner.

This is a central role within our team, and we are seeking enthusiastic individuals to deliver a professional, customer-focused service in support of policing-related casework. The role involves building and maintaining positive, collaborative relationships with police colleagues and criminal justice partners, including the Crown Prosecution Service (CPS), HM Courts & Tribunals Service (HMCTS), and Probation Services. As a Caseworker, you will act as a key point of contact, managing requests and enquiries from partner agencies, members of the public, police officers, and supervisors, ensuring they are handled promptly, effectively, and efficiently through a range of communication channels, including telephone, email, electronic tasking systems, and correspondence.

We are looking for motivated individuals who are capable of taking their own initiative to proactively manage cases in the Criminal Justice System to a successful conclusion. In return, working in Surrey Police offers professional satisfaction as well as the opportunity to make a real difference to the lives of other people.

You will be responsible for case progression of live cases, taking personal responsibility to undertake all support functions, whilst identifying and resolving any blockers to ensure efficient partnership working.

A key part of this role is the utilisation of proactive activities to effectively monitor deadlines and requests, as well as collating and disseminating digital information. Personal responsibility and initiative are required to sustain data quality and case management of case files to ensure the maintenance of force integrity and public confidence.

This role is based at Guildford Police Station. To support the Force's commitment to providing an agile and flexible workforce, you will have the opportunity to work flexibly at home or away from your normal place of work some of the time, where appropriate.

Successful candidates will be placed in one of the following teams:

• Warrants
• Traffic

Skills & Experience

• Proven ability to work to strict deadlines, managing a high personal workload whilst balancing competing demands with minimal supervision.
• Experience of collating and maintaining digital records and databases to a high standard of data quality, ensuring information can be easily and promptly retrieve.
• Good interpersonal and teamwork skills, with a customer-focused approach. Ability to deal with enquiries effectively and, where appropriate, influence and negotiate with policing colleagues and external partner agencies, both verbally and in writing.
• Ability to use and maintain internal police databases accurately and effectively.
• Ability to quickly develop a working knowledge of Surrey Police's structure, administrative policies and practices, together with an understanding of evidential requirements.
• Excellent attention to detail and a commitment to maintaining accurate records in a high-volume administrative environment.

Why Work With Us?

We take pride in looking after our people and offer a variety of benefits;

• career progression
• contributory pension scheme (LGPS)
• generous annual leave allowance
• discounts for everyday spend
• on-site gyms and a range of sports clubs
• generous and supportive parental leave
• financial and mental wellbeing guidance and support
• discounted contributory healthcare scheme

Please use the following links for more information on the benefits of working with Surrey Police

Further Information

We are only as good as our people. It's important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach, and the skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.

We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of Disability Confident, hold Race Equality Matters Trailblazer status, are a signatory of the Race at Work Charter and are aligned with the Armed Forces Covenant and the HeForShe movement.

We are committed to being an anti-racist police service. We promise to challenge injustice, ensure fairness and to uphold anti-racist principles in both our organisation and our communities. For more information, you can read our full anti-racism statement here .

We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status, or religious belief, we would love to hear from you.

This post is being advertised in parallel with Force redeployment processes. Any redeployees who are identified will be given preference. This may result in the post being withdrawn at any point during the recruitment process.

Please note that not all jobs are available for internal candidates across both Forces, the current agreed recruitment principles are;

• vacancies in collaborated units are available to all officers and staff across both Forces
• vacancies in non-collaborated units are only available to officers and staff within the Force with the vacancy unless it is advertised externally
• if the vacancy is advertised externally and an officer or member of staff from the other Force is successful it will result in a transfer of employment

Surrey Police and Sussex Police Special Constables, Volunteers and Agency Staff (excluding self employed workers) covered under the Agency Worker Regulations (AWR) are eligible to apply for internal advertised posts.