Crime & Intelligence Manager

Mitie Cleaning & Hygiene Services; Northampton; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

Choices lifestyle platform

MiDeals discounts

Cycle-to-work

Job summary

Mitie Cleaning & Hygiene Services is seeking a Crime and Intelligence Manager to lead the client’s Crime & Intelligence team and deliver analysis to support the analytical workload. You will mentor analysts, oversee partnerships and drive process improvements for high standards and efficiency.

The role requires strong leadership, excellent communication, and a track record of delivering customer-focused results.

Qualifications

• Demonstrate leadership skills and experience and possess a proven track record for building and managing teams of crime analysts.
• Excellent report-writing and analytical skills with sharp attention to detail.
• Computer literate with Microsoft Office and bespoke software programs.
• Ability to lead and motivate a team to provide excellent customer service.

Responsibilities

• Day to day supervision of the client's Crime & Intelligence team.
• Produce Crime & Intelligence Analysis to support the workload of the analytical team.
• Mentor, train and develop the Crime Analysts to meet national standards.
• Lead on local and national crime partnership assessment and relationship management.
• Develop and improve analytical processes and procedures for high standards and efficiency.
• Promote intelligence-led deployment of security resources and opportunities.

Skills

Leadership

Crime analysis

Report writing

Communication skills

Team development

GDPR knowledge

Problem solving

Tools

Microsoft Office

Bespoke software

Job description

Better places, thriving communities.

Crime and Intelligence Manager

• Day to day supervision of the client's Crime & Intelligence team


• Produce Crime & Intelligence Analysis to an excellent standard in order to support the workload of the analytical team which can be used as best practice standards


• Mentor, train and develop the skills of the Crime Analysts in order to ensure comparison to national standards and excellent customer service/service delivery to the client


• Lead on local and national crime partnership/external and internal partnership assessment, review and relationship management


• Develop, review and continuously improve all analytical processes and procedures to ensure high standards and efficiency


• Promote and progress intelligence-led deployment of security resources and identify and promote other intelligence-led opportunities


• Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales


• Work closely with other departmental leads, including the Security Operations Lead and SOC Lead, to ensure effective collaboration, clear handovers and smooth, consistent processes across all service provisions where necessary


• Lead the team in a way that is in line with company values and behaviours and leading the team to fulfil their potential and to exceed client's expectations


• Involve team in problem solving, workflow creation and improvement ideas to gain the best solutions whilst creating the buy in and engagement of team members


• Proactively manage the team to ensure high levels of performance and attendance including daily huddles, 121s and PDRs


• Work closely with the Crime Analysts to deliver a service that creates tangible and maximum return on investment for the client, and can drive the resource to risk deployment


• Ensure the team respond to all customer calls and requests within target guidelines and give our customers an excellent customer experience at all times


• Ensure processing standards are high and errors minimised


• Ensure compliance with GDPR and other relevant legislation and Company and Client quality standards


• Escalate any incident outside of experience or control and follow all actions as specified regard to issues arising during the course of their duties


• Identify security intelligence & information sources networks with public, law enforcement & government agencies, maintaining a close working partnership


• Assess, define and lead intelligence partnerships to create value for the client in the long term. E.g. Police, Government agencies, other retailers and third-party networks


• Work closely with the wider internal intelligence network to ensure we leverage our resources in support of the client

Job Description

• Day to day supervision of the client's Crime & Intelligence team


• Produce Crime & Intelligence Analysis to an excellent standard in order to support the workload of the analytical team which can be used as best practice standards


• Mentor, train and develop the skills of the Crime Analysts in order to ensure comparison to national standards and excellent customer service/service delivery to the client


• Lead on local and national crime partnership/external and internal partnership assessment, review and relationship management


• Develop, review and continuously improve all analytical processes and procedures to ensure high standards and efficiency


• Promote and progress intelligence-led deployment of security resources and identify and promote other intelligence-led opportunities


• Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales


• Work closely with other departmental leads, including the Security Operations Lead and SOC Lead, to ensure effective collaboration, clear handovers and smooth, consistent processes across all service provisions where necessary


• Lead the team in a way that is in line with company values and behaviours and leading the team to fulfil their potential and to exceed client's expectations


• Involve team in problem solving, workflow creation and improvement ideas to gain the best solutions whilst creating the buy in and engagement of team members


• Proactively manage the team to ensure high levels of performance and attendance including daily huddles, 121s and PDRs


• Work closely with the Crime Analysts to deliver a service that creates tangible and maximum return on investment for the client, and can drive the resource to risk deployment


• Ensure the team respond to all customer calls and requests within target guidelines and give our customers an excellent customer experience at all times


• Ensure processing standards are high and errors minimised


• Ensure compliance with GDPR and other relevant legislation and Company and Client quality standards


• Escalate any incident outside of experience or control and follow all actions as specified regard to issues arising during the course of their duties


• Identify security intelligence & information sources networks with public, law enforcement & government agencies, maintaining a close working partnership


• Assess, define and lead intelligence partnerships to create value for the client in the long term. E.g. Police, Government agencies, other retailers and third-party networks


• Work closely with the wider internal intelligence network to ensure we leverage our resources in support of the client

Complete ad-hoc projects as designated by the retail management team, the client, or Head of Sector – Retail on time and to a high standard of quality

Qualifications

Essential Skills and Experience

• Demonstrate leadership skills and experience and possess a proven track record for building and managing winning teams of professional crime analysts


• Excellent report-writing and analytical skills with sharp attention to detail


• Computer literate with a variety of software, including Microsoft Office and bespoke software


• Ability to lead and motivate a team to provide excellent customer service


• Ability to build and maintain relationships with a strong teamwork ethic


• Good educational background and a solid command of written and spoken English


• Experience of working within a demanding fast-paced environment


• Strong communication and customer service skills


• Good working knowledge of Microsoft Office, Outlook, Word and Excel


• Ability to work under pressure and make quick decisions


• Good communication skills, verbal and written


• Experience of team working


• Reliable, flexible and discreet


• Experience of working in a controlled environment


• Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines


• Ability to accurately follow detailed processes


• Ability to build and maintain relationships with a strong teamwork ethic


• A positive attitude and ability to deal with pressure professionally

Desirable Skills And Experience

• Knowledge of the retail market and/or experience of working within law enforcement


• Relevant security industry experience - ability to demonstrate an understanding of SOC requirements and processes


• SIA Licence holder - CCTV & minimum non-front line Guarding. (Training can be provided)


• Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions


• Previous achievement of performance targets and driving performance through utilising metrics


• Flexibility in working hours

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.

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