Crime & Intelligence Manager

Mitie Group plc.; Northampton; On-site; GBP 55,000 - 75,000; Full time

Job summary

Mitie Group plc is seeking a Crime and Intelligence Manager in Northampton to lead and develop the Crime & Intelligence team, delivering high-quality analysis that supports the workload of the analytical team and sets best practice standards.

You will mentor analysts, drive intelligence-led deployment of security resources, and collaborate with the Security Operations Lead and SOC Lead to ensure consistent processes across service provisions.

Qualifications

• Demonstrated leadership of crime analytics teams.
• Excellent report-writing and analytical skills.
• Proficiency with Microsoft Office and bespoke software.

Responsibilities

• Supervise the Crime & Intelligence team daily.
• Produce Crime & Intelligence Analysis to support the analytical workload.
• Mentor and develop Crime Analysts to national standards.
• Lead on local and national crime partnership assessment and relationship management.
• Improve analytical processes for efficiency and quality.
• Promote intelligence-led deployment of security resources.
• Collaborate with Security Operations Lead and SOC Lead for consistent processes.
• Drive team performance and attendance including 1:1s and PDRs.
• Ensure GDPR compliance and high standards across activities.
• Identify and develop intelligence sources with public and law enforcement agencies.
• Deliver value for the client through partnerships and efficient resource deployment.

Skills

Leadership

Report writing

Microsoft Office

Customer service

Teamwork

English

Decision making

Organisational skills

Communication

Problem solving

Tools

Microsoft Office

Outlook

Excel

Job description

Crime and Intelligence Manager

Job Description

• Day to day supervision of the client's Crime & Intelligence team
• Produce Crime & Intelligence Analysis to an excellent standard in order to support the workload of the analytical team which can be used as best practice standards
• Mentor, train and develop the skills of the Crime Analysts in order to ensure comparison to national standards and excellent customer service/service delivery to the client
• Lead on local and national crime partnership/external and internal partnership assessment, review and relationship management
• Develop, review and continuously improve all analytical processes and procedures to ensure high standards and efficiency
• Promote and progress intelligence-led deployment of security resources and identify and promote other intelligence-led opportunities
• Work and communicate with other support functions as appropriate to ensure workflow is effective and delivers the right output in the right timescales
• Work closely with other departmental leads, including the Security Operations Lead and SOC Lead, to ensure effective collaboration, clear handovers and smooth, consistent processes across all service provisions where necessary
• Lead the team in a way that is in line with company values and behaviours and leading the team to fulfil their potential and to exceed client's expectations
• Involve team in problem solving, workflow creation and improvement ideas to gain the best solutions whilst creating the buy in and engagement of team members
• Proactively manage the team to ensure high levels of performance and attendance including daily huddles, 121s and PDRs
• Work closely with the Crime Analysts to deliver a service that creates tangible and maximum return on investment for the client, and can drive the resource to risk deployment
• Ensure the team respond to all customer calls and requests within target guidelines and give our customers an excellent customer experience at all times
• Ensure processing standards are high and errors minimised
• Ensure compliance with GDPR and other relevant legislation and Company and Client quality standards
• Escalate any incident outside of experience or control and follow all actions as specified regard to issues arising during the course of their duties
• Identify security intelligence & information sources networks with public, law enforcement & government agencies, maintaining a close working partnership
• Assess, define and lead intelligence partnerships to create value for the client in the long term. E.g. Police, Government agencies, other retailers and third-party networks
• Work closely with the wider internal intelligence network to ensure we leverage our resources in support of the client

Complete ad-hoc projects as designated by the retail management team, the client, or Head of Sector – Retail on time and to a high standard of quality

Qualifications

Essential Skills and Experience

• Demonstrate leadership skills and experience and possess a proven track record for building and managing winning teams of professional crime analysts
• Excellent report-writing and analytical skills with sharp attention to detail
• Computer literate with a variety of software, including Microsoft Office and bespoke software
• Ability to lead and motivate a team to provide excellent customer service
• Ability to build and maintain relationships with a strong teamwork ethic
• Good educational background and a solid command of written and spoken English
• Experience of working within a demanding fast-paced environment
• Strong communication and customer service skills
• Good working knowledge of Microsoft Office, Outlook, Word and Excel
• Ability to work under pressure and make quick decisions
• Good communication skills, verbal and written
• Experience of team working
• Reliable, flexible and discreet
• Experience of working in a controlled environment
• Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines
• Ability to accurately follow detailed processes

Desirable Skills and Experience

• Knowledge of the retail market and/or experience of working within law enforcement
• Relevant security industry experience - ability to demonstrate an understanding of SOC requirements and processes
• SIA Licence holder - CCTV & minimum non-front line Guarding. (Training can be provided)
• Experienced in achieving SLAs, identifying gaps against standards, and implementing improvement solutions
• Previous achievement of performance targets and driving performance through utilising metrics
• Flexibility in working hours