Crew Member - Exeter

Urban Ascent; Exeter; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Unlimited free climbs for you and a '+

28 days holiday pro-rata

Cafe discount

Training and development

Employee Assistance Programme

On-site wellbeing support

Job summary

The Climbing Hangar Exeter is seeking a friendly part-time team member to greet climbers, help newcomers onto the wall, and support coaching for all ages. You’ll also handle coffee service and keep the venue clean and safe, with a flexible daytime/evening/weekend rota.

We offer 28 days holiday pro-rata, free climbs for you and a friend, cafe discounts, and access to wellbeing support and development opportunities. DBS checks apply for coaching roles.

Qualifications

• Customer service experience preferred.
• Ability to chat with customers and maintain a friendly manner.
• Willingness to learn basic barista skills and coffee prep.
• Basic DBS clearance is noted for safeguarding responsibilities.

Responsibilities

• Greet climbers and coffee drinkers.
• Help newbies get set up on their first climb.
• Assist with coaching for adults and kids.
• Make coffees and utilise barista skills.
• Keep the venue clean, tidy and safe.

Skills

Customer service

Hospitality

Communication

Barista skills

Job description

The NEED-TO-KNOW INFO

Where: The Climbing Hangar Exeter - 6 Marsh Green Rd N, Marsh Barton, Exeter EX2 8NY

Contract: Part-time permanent

Hours: 15 hours per week (plus extra optional shifts)

Pay: £12.96 per hour

Working hours: Daytimes, evenings and weekends all year

Positions available: 1

Apply by: Friday 18th September 2026

What You'll Do

Every day is different, and our team loves the variety. You'll be doing a little bit of everything, including:

• Saying hi to climbers and coffee drinkers
• Helping newbies get set up on their first climb
• Offering a helping hand for adult and kids coaching
• Making a few coffees and flexing your barista skills (we'll teach you how)
• Keeping things clean, tidy and safe

What's In It For You

• Friendly hours with your rota set 4 weeks in advance
• Unlimited free climbs for you and a buddy (plus your kids, if you have them)
• Discount on food and drinks in our cafe
• 28 days holiday per year, including bank holidays (pro-rata)
• Employee referral scheme to bag an extra £200*
• Exclusive deals on climbing gear
• Long service recognition
• Access to our Employee Assistance Programme (free 24/7 wellbeing support for work-related
• and personal issues), plus on-site Mental Health First Aiders and counselling
• Training and development, including coaching, first aid and safeguarding

Who We're Looking For

All of our crew are unique, and they're what makes us special. We look for people who:

• Are happy to chat to anyone
• Can juggle lots of things, even when the heat is on
• Want to take their climbing career to the next level
• Are go-getters and up for anythingHave the right to work in the UK
• Are committed to safeguarding
• A Basic DBS is required for this role. An Enhanced DBS and self-declaration form are required if you pursue coaching (TCH Funded)

It's not essential, but it's also nice if you:

• Have customer service or hospitality experience in your back pocket
• Have a passion for climbing and an interest in promoting the sport to others
• Have coached before in any setting
• Can make cracking social content
• Know how to make a good coffee / have worked a till before
• Love having a natter with customers

Who are we?

Our Story Started In a Warehouse In Liverpool Back In 2011, When Our Founder Wanted a New Place To Climb With His Mates. What Started Out As a Simple Project Grew Into An Important Mission

To inspire bolder living through indoor climbing.

These days, we care more about how our members' climbing journey nourishes and connects them than what that journey is. Climb up, fall off, spend more time on the mats with your mates. It doesn't matter to us because finding joy in how they do something is more important than what they do - and all of us find joy in play.

Play is a secret superpower in climbing and in life. And, at The Climbing Hangar, play is what we do best.

We're now an open, trusted and welcoming space where old-school climbing and new-to-climbing coexist.

We're a place for everybody and people tell us that they feel like they belong here. That's the whole point.

Equal Opportunities Statement

We are an equal opportunities employer and are committed to ensuring equality for all. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made based on merit, skills and experience.