Crew Member - Bristol

The Climbing Hangar; West of England; Hybrid; GBP 10,000 - 12,000; Part time

Benefits offered by this job

Unlimited climbs for you and a buddy

28 days holiday pro-rata

Employee referral scheme £200

Cafe discount

Exclusive climbing gear deals

Mental health support & EAP

Job summary

The Climbing Hangar Bristol is seeking a part-time Climbing Crew member to join our friendly team. Expect a role that blends customer service, coaching support and daily gym operations.

You’ll work 15.5 hours across three shifts, including a Thursday morning route setting support/hold washing shift, at £12.96 per hour. Benefits include 28 days holiday pro-rata, unlimited climbs for you and a buddy, and cafe discounts.

Qualifications

• Basic DBS is required for this role.
• An Enhanced DBS and self-declaration form are required if you pursue coaching.

Responsibilities

• Greet climbers and coffee drinkers.
• Help newbies get set up on their first climb.
• Assist adults and kids coaching.
• Make coffees and use barista skills.
• Keep the gym clean, tidy and safe.

Skills

People person

Team player

Customer service

Safeguarding awareness

Right to work in UK

DBS basic required

Ability to juggle tasks

Job description

Our Climbing Crew is what makes our hangars rock. And to join, you don’t need to be a climber already.

If you’re a people person, bring good energy and love working as a team in a quick-thinking environment, The Climbing Hangar could be the place for you.

The need-to-know info:

Where: The Climbing Hangar Bristol -15-29 Union Street, Bristol, BS1 2DF

Contract:Permanent

Hours:15.5 hours per week across three shifts, including two Crew shifts and a mandatory Thursday morning (7:00am to 10:30am) route setting support/hold washing shift.

Pay: £12.96 per hour

Working hours:Daytimes, evenings and weekends all year

Apply by: Sunday 27th September 2026

What you’ll do:

Every day is different and our team loves the variety. You’ll be doing a little bit of everything, including:

• Saying hi to climbers and coffee drinkers
• Helping newbies get set up on their first climb
• Offering a helping hand for adult and kids coaching
• Making a few coffees and flexing your barista skills (we’ll teach you how)
• Keeping things clean, tidy and safe

What’s in it for you:

• Friendly hours with your rota set 4 weeks in advance
• Unlimited free climbs for you and a buddy (plus your kids, if you have them)
• Discount on food and drinks in our cafe
• 28 days holiday per year, including bank holidays (pro-rata)
• Employee referral scheme to bag an extra £200*
• Exclusive deals on climbing gear
• Long service recognition
• Access to our Employee Assistance Programme (free 24/7 wellbeing support for work-related
• and personal issues), plus on-site Mental Health First Aiders and counselling
• Training and development, including coaching, first aid and safeguarding

Who we’re looking for:

All of our crew are unique, and they’re what makes us special. We look for people who:

• Are happy to chat to anyone
• Can juggle lots of things, even when the heat is on
• Want to take their climbing career to the next level
• Are go-getters and up for anything
• Have the right to work in the UK
• Are committed to safeguarding
• A Basic DBS is required for this role. An Enhanced DBS and self-declaration form are required if you pursue coaching (TCH Funded)

It’s not essential, but it's also nice if you:

• Have customer service or hospitality experience in your back pocket
• Have a passion for climbing and an interest in promoting the sport to others
• Have coached before in any setting
• Know how to make a good coffee / have worked a till before
• Love having a natter with customers

Who are we?

Our story started in a warehouse in Liverpool back in 2011, when our Founder wanted a new place to climb with his mates. What started out as a simple project grew into an important mission:

To inspire bolder living through indoor climbing.

These days, we care more about how our members’ climbing journey nourishes and connects them than what that journey is. Climb up, fall off, spend more time on the mats with your mates. It doesn’t matter to us because finding joy in how they do something is more important than what they do – and all of us find joy in play.

Play is a secret superpower in climbing and in life. And, at The Climbing Hangar, play is what we do best.

We’re now an open, trusted and welcoming space where old-school climbing and new-to-climbing coexist.

We’re a place for everybody and people tell us that they feel like they belong here. That’s the whole point.

We are an equal opportunities employer and are committed to ensuring equality for all. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. All employment decisions are made based on merit, skills and experience.

*Find out more on our Employee Referral Scheme