CREDIT SUPERVISOR

TN United Kingdom; Belfast; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in Business Telecoms is seeking a dynamic Credit Control Supervisor to lead their growing team. This role offers the chance to drive operational improvements and enhance the customer journey while managing credit collections across various products. With a focus on performance management and process improvement, you will play a crucial role in achieving team targets and fostering a motivated workforce. If you thrive in a fast-paced environment and have a passion for people management, this opportunity is perfect for you.

Benefits

Career Progression Opportunities

Lucrative Commission Schemes

Regular Incentives

Qualifications

• Experience in managing credit control or similar roles.
• Strong organizational skills and ability to work under pressure.

Responsibilities

• Support the Credit Manager in achieving team targets and minimizing bad debt.
• Manage workloads and performance of sub-teams effectively.

Skills

People Management

Performance Management

Project Management

Process Improvement

Data Analysis

Problem Solving

Excel

Job description

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The Right Client

Nominate Recruitment is thrilled to be partnering with a successful provider of Business Telecoms & Services, who are looking for a Credit Control Supervisor.

My client is seeking a dynamic Supervisor to join the fast-growing Telecoms Credit Team. The team manages credit collections for all products.

They offer great opportunities for career progression and reward performance through lucrative commission schemes and regular incentives.

The Right role:

Supporting the Credit Manager to deliver the team's targets, ensuring ledger growth is minimized and bad debt is reduced.

Operational management of several ledgers and sub-teams, including but not limited to:

• Managing workloads
• Absence management
• Performance management
• Project management
• Process improvement identification and implementation
• Escalation and management of risk

Improving processes to ensure a streamlined, efficient customer journey across all functions and products.

People management of the growing team across the UK, including but not limited to:

• 121s
• Monthly, quarterly, and annual objective setting and reviews
• Providing support, guidance, coaching, and discipline
• Talent management

The Right Fit:

• Ability to motivate and drive excellent results under pressure; remote management experience is preferred
• Innovative attitude with strong problem-solving skills
• Data handling, analysis, and insight skills to drive operational improvement and performance
• Flexible, accountable, and honest
• Organized and able to work accurately within strict timeframes
• Experience with Excel is preferred but not essential