Credit Manager

Macfarlane Packaging; Coventry; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

25 days annual leave

27 days after service

Contributory pension

Free parking

Employee assistance programme

Learning and career progression

Employee discount

Eye tests / DSE glasses

Referral scheme £750

Job summary

Macfarlane Packaging in Coventry Head Office is seeking an experienced Credit Manager to lead the Credit Control & Cash Allocation function. You will drive collections, set credit limits, and develop policies to strengthen financial control and customer relationships.

Join a collaborative team and play a pivotal role in supporting growth through effective credit management, with a competitive salary up to £40,000 plus bonus and flexible benefits.

Qualifications

• Significant Credit Management experience, ideally in a multi-site or national business.
• Ability to lead, coach and develop teams.
• Strong analytical skills and commercial judgement.
• Experience in credit control processes and cash allocation.
• Knowledge of credit risk management.
• Proficiency in ERP systems and Microsoft Excel.

Responsibilities

• Lead the Credit Control & Cash Allocation team and foster a high-performing culture.
• Drive the collection of overdue debt while maintaining professional relationships.
• Develop, implement and improve credit control policies and best practice.
• Monitor and optimise cash flow through effective debt collection and timely cash allocation.
• Set and review customer credit limits with proper risk management.
• Review alerts from credit reference agencies and minimise exposure.
• Collaborate with Sales, Customer Services and Finance to resolve queries.
• Produce and analyse management information to identify trends and opportunities.
• Ensure compliance with internal controls and credit policies.
• Support strategic projects to improve efficiency across finance.

Skills

Credit management

Team leadership

Credit control

Cash allocation

Credit risk management

ERP systems

Microsoft Excel

Analytical skills

Commercial judgement

Negotiation

Education

CICM qualification (advantageous)

Tools

ERP systems

Job description

Location: Coventry Head Office (Middlemarch Business Park)
Hours: Full time (37.5 hours) Monday to Friday
Package: Basic salary up to £40,000 (dependent on experience) plus bonus & flexible benefits package including up to 27 days annual leave (plus additional annual leave purchasing scheme)
Sector: Packaging Distribution
Protecting What Matters, Together
We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.
With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and reward you in equal measure, whilst creating genuine opportunities for personal and professional development. Every colleague has the opportunity to influence our success, making a real impact on the business and our customers.
We provide competitive pay, rewarding bonus schemes and a flexible benefits package designed to support both your career and your wellbeing. If you share our values of commitment, teamwork, adaptability and continuous improvement, we'd love to hear from you.
The Credit Manager Role
This is an outstanding opportunity for an experienced Credit professional to lead our Credit Control & Cash Allocation function from our Coventry Head Office.
Key Responsibilities

• Lead, motivate and develop the Credit Control & Cash Allocation team, creating a high-performing, customer-focused culture.
• Drive the collection of overdue debt whilst maintaining strong, professional customer relationships.
• Develop, implement and continually improve credit control policies, procedures and best practice.
• Monitor and optimise cash flow through effective debt collection and timely cash allocation.
• Set and review customer credit limits, balancing commercial opportunity with effective risk management.
• Review alerts from credit reference agencies and take appropriate action to minimise financial exposure.
• Work closely with Sales, Customer Services and Finance teams to resolve account queries and support business growth.
• Produce and analyse management information, identifying trends and opportunities for continuous improvement.
• Ensure compliance with internal controls, audit requirements and company credit policies.
• Support strategic projects and process improvements that enhance efficiency across the wider finance function.

What You Will Bring
You'll already have significant Credit Management experience, ideally gained within a multi-site or national business, together with a proven ability to lead, coach and develop successful teams.
You'll combine strong commercial judgement with excellent analytical skills and understand how effective credit management supports both customer relationships and wider business performance.
We're Particularly Interested In Individuals Who Can Demonstrate

• Previous experience leading a Credit Control function or sizeable Credit team.
• Strong knowledge of credit control processes, cash allocation and credit risk management.
• Experience developing policies, improving processes and delivering measurable performance improvements.
• Excellent communication, negotiation and relationship-building skills.
• The ability to analyse financial information and make sound commercial decisions.
• Confidence working with ERP systems together with strong Microsoft Excel skills.
• A proactive, organised and collaborative leadership style with a genuine passion for developing people.
• Professional qualifications such as CICM (or working towards) would be advantageous but are by no means essential.

What You Will Get
We provide a competitive basic salary together with a rewarding bonus scheme and an excellent flexible benefits package, including:

• 25 days annual leave (rising to 27 days with service) plus all public/bank holidays
• Additional Holiday Purchasing Scheme (run annually)
• Contributory pension scheme
• Free parking at most of our sites
• Annual paid volunteering day
• Employee Assistance Programme
• Extensive learning, development and career progression opportunities
• Employee discount scheme
• Simplyhealth/Dental Cover option or BUPA cover for qualifying roles
• Enhanced family-friendly policies
• Long service awards
• Charitable giving options
• Financial support with eye tests and DSE glasses
• EE Mobile discount scheme
• Candidate referral scheme (£750 reward for successful referrals)

Your Future With Us
At Macfarlane Group, we believe our people are our greatest strength. As a large, successful PLC, we're committed to developing talented individuals and promoting from within wherever possible.
You’ll have access to structured learning and development, leadership programmes and professional qualifications through recognised organisations including the Chartered Institute of Credit Management (CICM) and the Institute of Leadership & Management (ILM), giving you every opportunity to continue building your career with us.
We welcome and encourage applications from people of all backgrounds irrespective of age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any support or adjustments during the recruitment process, please email our recruitment team directly.