Credit Hire Handler

Acorn Insurance Ltd; Liverpool; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Join a forward-thinking company that specializes in motor insurance, where you will play a critical role in validating claims and ensuring the best outcomes for clients. This position offers a chance to work in a hybrid environment, balancing remote and on-site work while being part of a supportive team. With a commitment to continuous training and a culture that values diversity, you will have the opportunity to grow your career in a recognized Great Place to Work. Enjoy enhanced annual leave, a comprehensive benefits package, and the chance to make a real difference in the lives of our customers.

Benefits

Enhanced Annual Leave

Enhanced Paternity Pay

16 Weeks Full Maternity Pay

Colleague Assistance Programme

Life Assurance

Flexible Benefits Platform

Refer a Friend Scheme

Access to Mental Health Support

Company Pension Scheme

Ability to Access Earnings Before Payday

Qualifications

• Persuasive communicator with strong negotiation skills.
• Motivated self-starter with a team-oriented mindset.

Responsibilities

• Validate motor claims for indemnity and fraud.
• Assess liability using available evidence and tools.
• Manage diary to monitor live hire cases.

Skills

Effective Negotiation Skills

Strong Communication

Initiative

Understanding of RTA Obligations

Team Collaboration

Job description

Location: Liverpool or Sevenoaks with hybrid working available

Salary: Between 29,133 and 34,047 plus potential annual bonus of up to 2000 paid quarterly

Job Type: Permanent, Full Time

Hours: 37.5 hours, Monday to Friday from 9am to 5:30pm

What you will be doing:

• Validating all motor claims across the mitigation team for indemnity and fraud
• Accurately assessing liability whilst utilising all available evidence and tools
• You will contact all potential Claimants or Representatives in a timely manner to establish our exposure to ongoing hire, ensuring that key information is obtained and updated on the claim file
• Identifying cases where intervening on vehicle losses will reduce our overall exposure, utilising resource of specialist inhouse motor engineers
• Ensuring indemnity spend is minimized by commercial decision making
• Proactive diary management to monitor and progress live hire cases
• Accurate quantum assessment of claims presented using the relevant tools available to assist
• Applying accurate reserves in line with company guidelines
• Any other Ad hoc task as the needs of the business dictate

What we're looking for:

• A persuasive, confident and strong communicator with effective negotiation skills
• Ability to use own initiative to explore all options to achieve the best outcome for the business
• Good understanding of Insurer RTA obligations, credit hire, existing credit hire case law, legal precedent and procedure
• Motivated self-starter with the ability to work as part of a team

About Acorn Insurance:

With over 40 years of experience, Acorn Insurance is a specialist provider dedicated to helping individuals secure motor insurance across the UK. We proudly serve more than 50,000 customers, ensuring they find policies that meet their needs and provide the peace of mind that comes with high-quality cover.

At Acorn Insurance, we offer comprehensive training and continuous in-house coaching. You'll receive in-depth, FCA-regulated industry knowledge and all the tools necessary to grow your career with us.

We celebrate diversity and are committed to fostering a culture where everyone feels respected and valued. As a Disability Confident Level 1 and Level 2 employer, we ensure our workplace is accessible and inclusive, encouraging our people to bring their best selves to work every day.

The Acorn Group has been recognised as a Great Place to Work for 2024/5. A record number of employees participated in our survey, overwhelmingly highlighting our welcoming and supportive atmosphere as an excellent place to build a career. We are committed to continuous improvement and have ambitious plans for 2025.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

• Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
• Enhanced paternity pay and 16 weeks full maternity pay.
• Colleague Assistance programme offers a suite of wellbeing services such as:
• 6 Free Counselling sessions per year
• Unlimited access to a telephone councillor 24/7
• Access to a free 4-week programme of cognitive behavioural therapy (CBT) with a trained therapist mentor.
• Network of internal qualified mental health first aiders are available to provide support to colleagues.
• A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
• Ability to access your earnings before payday via Dayforce Wallet.
• Company pension scheme
• Refer a friend scheme with a 250 bonus for every colleague recommended on passing their probation period.
• Access to a flexible benefits platform including an annual flex pot allowance to spend on over 15 benefits of your choice.
• Ability to give back. You can opt into donating money to charity to climate positive organisations directly from your salary.

Reward, Recognition and Culture:

• Long Service Award paid on 5,10- and 15-years' service
• A reward and recognition hub to celebrate and reward colleagues and peers.
• Consistent and engaging company events including company awards, competitions and charity fundraisers.
• Budgets for department leaders to use for social and engagement events.

Please visit our website to view more of our excellent work benefits!

Please click the 'APPLY' button to submit your CV for this role.

Candidates with experience or relevant job titles of; Credit Hire Handler, Credit Hire Administrator, Credit Hire Executive may also be considered for this role.