Credit Controller (German Speaking)

Michael Page (UK); London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative FinTech company is seeking a dynamic individual to join their customer support team in London. This role involves managing high-value accounts, resolving payment issues, and building strong relationships with merchants. You'll need to leverage your communication skills and business acumen to negotiate positive outcomes while ensuring compliance with company policies. The position offers a modern office environment in Central London, where you can thrive in a collaborative atmosphere. If you're passionate about helping small and medium-sized enterprises and have a flair for problem-solving, this is the perfect opportunity for you.

Benefits

Private Medical insurance

Enhanced Maternity and Paternity Leave

Modern office space

Free Gym in office building

Qualifications

• At least one year's experience in Customer Support or Collections.
• Fluent in English and German with strong communication skills.

Responsibilities

• Manage high-value accounts in arrears and provide first-class service.
• Negotiate solutions while balancing business interests and merchant needs.

Skills

Fluent in English

Fluent in German

Strong communication skills

Ability to innovate and think on your feet

Business acumen

Attention to detail

Team orientation

Tools

Hubspot

Excel

Job description

About Our Client

My client is a FinTech company that offers financing solutions to small and medium-sized businesses.

Job Description

• Collections and recoveries understanding (customer contact strategy awareness)
• Provide a first-class service relating to the resolution of any non/under-paying merchant
• Case management of high-value accounts in arrears across varying and unique circumstances
• Handle inbound and outbound telephone calls, creating ad hoc letter and email content with high levels of care, awareness, and accuracy
• Build positive relationships with merchants to validate their circumstances and resolve with a positive outcome for both parties
• Negotiate, implement, and execute positive solutions with the merchant's circumstances in mind, while balancing the best interests of the business
• Strong communication skills, accuracy, and confidence
• Ability to deal with a variety of challenges, innovate and think on your feet
• Business acumen, entrepreneurial spirit with real enthusiasm for helping SMEs. Experience within the finance industry is advantageous
• Data input, accurately inputting data across multiple systems

The Successful Applicant

• Fluent in English and German
• At least one year's experience within Customer Support/Credit Control/Collections/Debt Recovery environment
• Organised and adaptable
• Hubspot proficiency
• Knowledge of Excel
• Insolvency knowledge
• Legal escalation understanding
• Attention to detail and confidence working with data
• Team orientated

What's on Offer

• Private Medical insurance
• Enhanced Maternity and Paternity Leave
• Modern and sophisticated office space in Central London
• Free Gym in office building