Credit Controller – Collections & Legal Admin

Jacob Grey; Watford; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Bonus

Job summary

Jacob Grey is seeking a motivated, organised Credit / Collections Controller to join their growing team in Watford. The role focuses on managing debt recovery, negotiating payment plans and supporting the legal/financial services aspects of credit management.

You will liaise with customers, maintain records, and assist the legal team to ensure timely, accurate handling of court-related documentation. A competitive salary and bonus are available.

Qualifications

• Previous collections / credit control experience is essential.
• An understanding of legal administration / litigation relating to credit management or financial services would be advantageous.
• Excellent organisational and communication skills.
• Strong attention to detail and the ability to prioritise workload.
• A professional, proactive and positive approach.
• Confident using Microsoft Office and internal systems.

Responsibilities

• Liaise with customers to guide them through the collections process.
• Set up, negotiate and manage payment plans.
• Monitor arrangements and follow up on missed or broken plans.
• Maintain accurate records and update internal systems.
• Assist with day-to-day legal and operational processes.
• Ensure tasks are completed accurately and on time.
• Provide administrative support to the legal team.
• Prepare and maintain legal documentation for court claims.
• Manage incoming/outgoing correspondence.
• Liaise with clients, creditors, solicitors and others via email/phone.

Skills

Credit control

Detail oriented

MS Office

Communication

Tools

Case management software

Job description

Jacob Grey is seeking a motivated, organised Credit / Collections Controller to join their growing team in Watford. The role focuses on managing debt recovery, negotiating payment plans and supporting the legal/financial services aspects of credit management.

You will liaise with customers, maintain records, and assist the legal team to ensure timely, accurate handling of court-related documentation. A competitive salary and bonus are available.