Credit Controller

LRG; Worthing; On-site; GBP 25,000 - 35,000; Full time

Job summary

LRG, an award-winning national property company, seeks an enthusiastic Credit Controller for its growing team in Worthing. This role involves managing rent collections and maintaining strong communication with landlords. The company offers excellent training, career advancement opportunities, and a supportive team environment.

Benefits

Salary sacrifice pension scheme

Generous Holiday allowance

Staff discounts and LRG incentive program

Excellent parental leave and fertility policy

Qualifications

• Positive can-do attitude.
• Ability to work independently.
• Good level of IT related knowledge.

Responsibilities

• Proactively contact landlords regarding arrears.
• Manage and resolve tickets in ticketing system.
• Respond to incoming calls and resolve queries.

Skills

Problem Solving

Customer Focus

Attention to Detail

Excellent Communication

Tools

Microsoft Office

Job description

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LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 200 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities:

Reporting to the Rent Arrears Manager, we are looking for an enthusiastic and ambitious individual to join our fast growing Credit Control department based in Worthing. As a Credit Controller you will be responsible for timely collection of rent on behalf of our clients & fees across your portfolio.

Key Responsibilities:

• Proactively contact landlords regarding arrears at scheduled intervals via telephone and email.
• Respond to incoming calls and resolve queries efficiently, ensuring all issues are managed within agreed service level agreements (SLAs).
• Liaise with landlords regarding tenancies that are due to receive Section 8 notices as required.
• Manage and resolve tickets raised through the ticketing system within agreed SLAs.
• Maintain and monitor credit control email inboxes to ensure timely responses and follow-up.

What are we looking for:

• Positive can-do attitude when it comes to delivering business change
• Excellent written and oral communications skills
• Ability to work independently with minimal supervision.
• Attention to detail: accuracy in data entry and documentation.
• Good business acumen for problem solving & customer focus
• Good level of IT related knowledge and associated Microsoft office packages
• Property related experience but not essential

What we can offer you:

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Supportive and collaborative team environment
• Salary sacrifice pension scheme
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year
• Staff discounts and LRG incentive program
• Excellent parental leave and fertility policy in place

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.