Credit Controller

Rullion Managed Services; West Midlands Combined Authority; On-site; GBP 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated professional for a contract role in B2B debt collection. This position involves engaging with customers to resolve debt issues and ensuring timely payments while maintaining high performance against business metrics. The ideal candidate will thrive in a fast-paced environment, possess excellent communication skills, and demonstrate strong organisational abilities. This role offers a hybrid working arrangement, allowing flexibility to suit personal circumstances. If you are passionate about customer service and have a knack for problem-solving, this opportunity is perfect for you!

Benefits

Flexible working hours

Reasonable adjustments for interviews

Support for diversity and equal opportunities

Qualifications

• Experience in a B2B collections environment is essential.
• Strong communication and organisational skills are key.

Responsibilities

• Contact customers to resolve debt issues and handle payments.
• Analyse accounts to optimise recovery of cash.

Skills

B2B collections experience

Excellent verbal and written communication

Strong customer service skills

Organisational skills

IT Literacy

Education

Chartered Institute of Credit Management (CICM) Membership

Tools

Ticket Dashboard

Open Transactions

Junifer

Job description

B2B Debt Collection

Duration: 8 Months

Hybrid

Location: Solihull

Rate: £14.69 p/h

Responsibilities:

1. Contact customers to resolve general debt issues and take regular payments.
2. Responsible for the collection performance set against key business metrics and expectations.
3. Provide clear lines of sight and progress on debt, cash forecasts, disputes, and customer responses.
4. Analyse complex, high-value accounts to optimise contact success and recovery/acceleration of cash.
5. Utilise Ticket Dashboard daily to ensure allocated ticket work is completed within SLA.
6. Lead from the front for cash acceleration, encouraging more customers and organisations to pay to terms.
7. Identify collectable debt.
8. Support debt escalations and further action to recover outstanding cash where appropriate.
9. Utilise Customer Remit to identify correct allocation.
10. Use Open Transactions to identify unallocated and partially allocated transactions.
11. Raise Refund Request Tickets.
12. Identify and raise query tickets to maintain true and collectable accounts.
13. Reconciliation of a range of single and multi-site customers.

Essential Key Skill Requirements:

• Experience within a Business to Business (B2B) collections environment.
• The ability to work in a fast-paced, changing environment.
• Excellent verbal and written communication skills, in addition to strong customer service skills.
• IT Literate.
• Organisational skills with the ability to prioritise workloads.

Desirable Key Skill Requirements:

• Chartered Institute of Credit Management (CICM) Membership or equivalent.
• Knowledge of Junifer.
• Large scale I&C customer-facing experience.

Note: This is a contract role, and employment is on behalf of Rullion.

We can make reasonable adjustments to our interview process according to your needs. We offer a flexible working environment, so you can adjust your hours to suit your personal circumstances.

Since 1978, Rullion has been dedicated to finding exceptional candidates for a diverse range of clients, from well-known brands to start-ups. As a family-owned business, Rullion is committed to honesty and credibility and aims to build long-lasting relationships with both clients and candidates.

At Rullion, we are a forward-thinking recruitment company providing talent consultancy services to a diverse client base, from small start-ups to large household names. We celebrate and support diversity and are dedicated to ensuring equal opportunities for both employees and applicants.