Credit Controller

JR United Kingdom; Newcastle upon Tyne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Credit Controller with a leading energy company. In this role, you will negotiate suitable repayment options for customers while working within a high-performing team. The position offers a blend of office and remote work, fostering a supportive environment where your communication and negotiation skills will shine. With competitive salary packages and various benefits, this role is perfect for those who thrive in fast-paced settings and are passionate about customer service. Join the journey of energy transition and make a difference in people's lives.

Benefits

Competitive salary

Annual Cost of Living Review

23-25 days Holiday

Career progression opportunities

Health care and sick pay

Gym memberships

Cycle to work scheme

Volunteering days

Enhanced maternity and paternity pay

Award-winning wellbeing programs

Qualifications

• Experience handling difficult conversations in a target-driven environment.
• Strong negotiation skills and excellent communication abilities.

Responsibilities

• Negotiate repayment options with customers facing difficulties.
• Engage with customers via inbound and outbound calls.

Skills

Verbal Communication

Written Communication

Negotiation Skills

Resilience

Empathy

Adaptability

Microsoft Outlook

Job description

Social network you want to login/join with:

Credit Controller, Newcastle-upon-Tyne, Tyne and Wear

Client: Power NI

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

Contract: Full Time - Permanent

Working Hours: 37 hours, Monday to Friday

Hybrid Working: 2 days in the office and 3 days remote

About the role: Power NI, part of Energia Group, offers an exciting opportunity for Credit Controllers based in Belfast. The role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions. Responsibilities include engaging with domestic customers facing difficulties paying energy bills via inbound and outbound calls. Candidates should be able to work in a fast-paced environment, understand customer perspectives, actively listen, and effectively communicate solutions and boundaries.

About you:

• Experience handling difficult conversations in a target-driven environment
• Resilience, empathy, and adaptability
• Excellent verbal and written communication skills
• Strong negotiation skills
• Proficiency in Microsoft Outlook and managing multi-channel communications

What We Offer:

• Competitive salary + Up to 10% annual Bonus
• Annual Cost of Living Review
• 23-25 days Holiday + 11 statutory days, with options to buy more
• Career progression and development opportunities
• Internal L&D courses, mentoring, external networking, and continuous learning
• Enhanced maternity and paternity pay
• Family-friendly policies
• Health care and sick pay
• Award-winning wellbeing programs and funds
• Additional benefits including gym memberships, cycle to work scheme, volunteering days, and more

If energy motivates you, consider joining our energy transition journey. All applications should be submitted online. We will review all submissions after the closing date and contact candidates for the next steps. Best of luck!