Credit Controller

Venn Group; London; Hybrid; GBP 125,000 - 150,000; Full time

Job summary

A leading London-based hospice is seeking a temporary Credit Controller to support its finance function. The role requires recent experience in a hospice or charity setting, managing credit control processes with compassion and professionalism. This opportunity allows you to make a meaningful impact on end-of-life care through effective financial management.

Qualifications

• Recent experience as a Credit Controller in a hospice, charity, or not-for-profit.
• Strong understanding of credit control in sensitive settings.
• Ability to manage workload independently.

Responsibilities

• Manage the full credit control process, including chasing outstanding payments.
• Liaise with patients’ families, local authorities, and NHS bodies.
• Prepare regular aged debtor reports for the Finance Manager.

Skills

Communication

Compassionate approach

Credit control processes

Debtor management

Tools

Sage

QuickBooks

Job description

Temporary Credit Controller – Hospice / Charity Experience Essential
Location: London (Hybrid or Onsite depending on need)
Contract: Temporary (3–6 months, with potential extension)
Hourly Rate: Competitive, dependent on experience

About the Role:
We are recruiting on behalf of a leading London based hospice for an experienced Credit Controller to support the finance function during a critical period. This temporary role is ideal for someone who brings recent experience within a hospice or a not-for-profit/charity setting, with a strong understanding of the sensitivities and complexities involved in managing credit control in this environment

As this is a temp role please only apply if you are in a temp role, have a notcie period nolonger than 2 weeks or are immediately available

Key Responsibilities:

• Manage the full credit control process, including chasing outstanding payments via phone, email, and letter

• Collecting debt in timely manner form healthcare providers and private clients

• Liaise compassionately and professionally with patients’ families, local authorities, and NHS bodies

• Allocate incoming payments and reconcile debtor accounts

• Maintain accurate records of communications and payment statuses

• Prepare regular aged debtor reports for the Finance Manager and senior leadership

• Assist in improving and implementing effective credit control policies tailored to the hospice’s environment

• Work closely with the wider finance and fundraising teams to ensure smooth financial operations

Required Experience & Skills:

• Recent experience working as a Credit Controller in a hospice, charity, or not-for-profit organisation

• Excellent communication skills with a compassionate and professional approach

• Strong understanding of credit control processes and debtor management in a sensitive setting

• Confident using finance/accounting systems (e.g., Sage, QuickBooks, or sector specific platforms)

• Ability to manage workload independently and work to deadlines

• Immediate or short notice availability preferred

Why Apply?
This is a meaningful opportunity to make a difference in an organisation that provides critical end-of-life care and support. You’ll play a vital role in ensuring the hospice can maintain its services through effective financial management