Credit Controller

Next; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK retail company is looking for a Credit Controller to manage and recover supplier debit balances. In this hands-on role, you'll work with various teams to resolve billing issues and improve processes. The ideal candidate is detail-oriented, confident, and possesses strong communication skills.

Benefits

Company performance-based bonus

25% off most Next products

Access to a digital GP

Financial wellbeing services

On-site nursery

Discounted gym memberships

Qualifications

• Experience in credit control and supplier debit balances.
• Strong communication and negotiation skills.
• Curious mindset with a drive to solve problems.

Responsibilities

• Managing supplier debit balances from discovery to recovery.
• Investigating root causes of debit balances and reconciling statements.
• Communicating with suppliers to clear balances and resolve disputes.

Skills

Problem-solving

Communication

Negotiation

Time management

Education

Understanding of accounting principles

Solid experience in credit control

Tools

Excel

Google Sheets

Job description

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Job Description

Job Title: Credit Controller

Location: Head Office, Leicestershire

Salary: Competitive, plus bonus & benefits

We’re on the lookout for a Credit Controller who thrives on solving problems, spotting patterns, and chasing down the details others might miss. This isn’t your typical credit control role — it’s all about managing and recovering supplier-related debit balances that often fall through the cracks: over-payments, duplicates, returns, billing quirks.

If you’re curious by nature, confident on the phone, and take pride in making things right, keep reading.

About the role:

This is a hands-on, investigative role that sits at the intersection of finance and supplier relationships. Your mission? Track down debit balances, understand where they’ve come from, and recover the money owed to us — all while keeping communication smooth and professional. You’ll be:

Taking full ownership of supplier debit balances from discovery to recovery.

Investigating root causes by diving into data, talking to internal teams (like Procurement, Ops, AP), and reaching out to suppliers.

Managing communications with suppliers — whether it’s a quick call, formal letter, or a well-crafted email — to get balances cleared and accounts reconciled.

Reconciling supplier statements to ensure everything checks out.

Reporting regularly on recovery performance, aged balances, and any issues that need flagging.

Suggesting improvements to processes that help prevent debit balances from cropping up again.

Working through disputes in a calm, fair, and timely way.

Keeping tight records of all actions and correspondence.

Supporting the AR & AP Operations Managers with various ad-hoc tasks as they come up.

About You:

You’re methodical, confident, and tenacious — the kind of person who follows the thread until you get to the bottom of things. You’re great with numbers, even better with people, and always ready to ask the next question. Specifically, you’ll bring:

Solid experience in credit control, accounts receivable, or accounts payable.

A good grasp of financial reconciliation — and bonus points if you’ve dealt with supplier debit balances before.

Strong communication and negotiation skills — you're comfortable handling tricky conversations with tact and clarity.

A curious mindset and a drive to solve problems, not just spot them.

Confident use of Excel and/or Google Sheets (you know your way around pivot tables and formulas).

Great time management — you know how to prioritise and keep a caseload moving.

A results-focused approach — you take ownership and follow through.

A basic understanding of accounting principles.

Sound like you? Apply now — and help us make every penny count.

About Us

You know Next, but did you know we’re a FTSE-100 retail company employing over 35,000 people across the UK and Ireland. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 500 stores, plus the Next Online and it’s now possible to buy on-line from over 70 countries around the world! So we’ve gone global!

About The Team

• 25% off most NEXT, MADE*, Lipsy*, Gap* and Victoria's Secret* products (*when purchased through NEXT)
• Company performance based bonus
• Sharesave scheme
• On-site Nursery available; OFSTED outstanding in all areas
• 10% off most partner brands & up to 15% off Branded Beauty
• Early VIP access to sale stock
• Access to fantastic discounts at our Staff Shops
• Restaurants with great food at amazing prices
• Access a digital GP and other free health and wellbeing services
• Free on-site parking
• Financial Wellbeing - Save, track and enhance your financial wellbeing
• Apprenticeship - Grow and develop on the job whilst gaining a qualification
• Direct to Work - Discount online and instore, collect your items the next day for free from your place of work or local store
• Support Networks - Access to Network Groups to empower and celebrate each other
• Wellhub - Discounted flexible monthly gym memberships, with apps, PT sessions and more
  
  

Conditions apply to all benefits. These benefits are discretionary and subject to change.

We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [e-mail] (please include 'Workplace Adjustments' in the subject line), or call us on 0116 284 2486 and leave a voicemail.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Retail

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