Credit Controller

Academia the Technology Group; Hemel Hempstead; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Gym membership contribution

Health Cash Plan

Increased annual leave with length of

Free annual leave on your birthday

Length of service bonus

Free Will Writing service

Job summary

Academia the Technology Group is seeking a proactive Credit Controller to join our finance team in Hemel Hempstead. You will manage customer accounts, chase payments, and ensure timely cash collection in a fast-paced environment.

We value clear communication, attention to detail and a professional, diplomatic approach when resolving payment queries. You’ll work with internal teams and external customers to keep accounts up to date while supporting broader finance processes.

Qualifications

• Strong attention to detail in managing customer accounts.
• Clear written and verbal communication with customers and internal teams.
• Solid understanding of credit control processes, including credit limits and debt collection.
• Strong numeracy and comfort with financial data.
• Ability to prioritise workload and manage multiple accounts to meet deadlines.
• Diplomatic approach when handling payment queries.

Responsibilities

• Daily chasing on your assigned ledger.
• Closely monitoring debtor account balances and DS0 metrics.
• Processing new account applications, including credit checks and credit limits.
• Reconciling accounts.
• Posting cash to accounts daily.
• Sending reminder letters and statements weekly.
• Handling queries and resolving issues promptly.
• Managing finance-related tickets and payments; supporting the Finance function.
• Providing administrative support within Credit Control.

Skills

Attention to detail

Communication (phone & written)

Credit control processes

Numeracy

Prioritisation

Diplomatic approach

Problem solving

Independent contributor

Team collaboration

Tools

Epicor

Xero

Microsoft Office

Job description

This is an exciting opportunity for an individual who enjoys working in a fast paced, dynamic business. The role would suit someone who is analytical and able to resolve problems independently. The Credit Controller will be liaising with internal teams and external customers to ensure invoices are paid on time and the finance team as a whole functions effectively.

This is a high-volume, fast-paced environment, offering an opportunity for the successful candidate to quickly develop their knowledge and make a positive contribution.

Amongst other tasks, you will be responsible for:

As a Credit Controller, you will play an important role in managing customer accounts, ensuring appropriate credit is available and supporting customers to keep their monthly accounts up to date. You will build positive relationships with customers through regular communication, so strong written and verbal communication skills, a diplomatic approach and the confidence to handle challenging conversations with professionalism and sensitivity will be key.

• Daily chasing on your assigned ledger
• Closely monitoring debtor account balances and ensuring our Debtor Sales Outstanding (DSO) metric is always within acceptable limits
• Processing new account applications, including conducting credit checks and allocating appropriate credit limits to accounts when required
• Reconciling accounts
• Posting cash to accounts on a daily basis
• Sending reminder letters and statements on a weekly basis
• Dealing with queries and resolving issues as they arise in a timely manner
• Dealing with finance related tickets, answering calls and taking customer payments as well as other credit control-related administrative duties
• Administrative support within the Credit Control team, at times this may also include supporting the wider Finance function

Key Skills

• Strong attention to detail when managing customer accounts and financial records
• Confident communicating with customers by phone and in writing, including when discussing outstanding payments
• Good understanding of credit control processes, including credit limits, account management and debt collection
• Strong numeracy skills and confidence working with financial information
• Able to prioritise workload, manage multiple accounts and meet payment deadlines
• A professional and diplomatic approach when handling payment queries and challenging conversations
• Good problem-solving skills, with the ability to investigate and resolve account discrepancies
• Comfortable working independently while also contributing positively to a team
• Good working knowledge of Microsoft Office and the ability to quickly learn finance systems such as Epicor and Xero

Why Academia?

At Academia, we are redefining the landscape of IT services across education, business, public sector and nonprofit sectors. As an innovative and rapidly expanding technology company, we're not just a supplier—we're a trusted partner to thousands of clients nationwide.

With over 20 years of expertise, double-digit growth, a team of 300+ professionals and revenues exceeding £150 million in FY26, we've earned a reputation as a top-tier IT solutions provider. Our dedication has been recognised with prestigious industry accolades, including the coveted CRN Reseller of the Year award.

Our ethos is simple: by delivering outstanding technology and ensuring it works seamlessly, we empower our clients to maximise their tech investments. Their IT success is our business.

We foster a culture rooted in our people, teamwork, innovation, integrity, ambition and a commitment to exceptional customer service. Backed by Strive Capital since 2020, we're continuously expanding, exploring new frontiers with a strong financial and strategic foundation.

Our dedicated Lifecycle Services division exemplifies our promise to sustainability, offering comprehensive IT lifecycle solutions that reduce environmental impact.

At Academia, you'll find more than just a job—you'll find an opportunity to be part of one of the UK's most exciting tech success stories. If you're passionate about technology, eager to make an impact and ready to grow with a dynamic, supportive team, we'd love to hear from you.

A sneak peak at some of our employee benefits

• Gymmembershipcontribution
• HealthCash Plan
• Increasedannualleave withlength ofservice
• Free annual leave on your birthday
• Length of service bonus
• Free Will Writing service
• And more!