Credit Controller

CWG; Greater London; Hybrid; GBP 37,000 - 40,000; Full time

Benefits offered by this job

Hybrid work

Job summary

Canary Wharf Limited is seeking a Credit Controller to ensure timely collection of rent and service charges, maintain accurate records, and build strong relationships with tenants and internal stakeholders.

The role offers a hybrid working pattern: around 4 days in the office and 1 day work-from-home, with a salary in the £37–40k range. You will report to the Accounts Receivable & Billing Manager and collaborate across the AR function.

Qualifications

• Minimum 4 years of experience in credit control.
• Strong knowledge of end-to-end credit control processes.
• Numerate, computer literate with good communication skills.

Responsibilities

• Oversee collection of rent and service charges from tenants, ensuring timely payments.
• Adhere to existing credit policies and best practices across AR.
• Build and maintain relationships with tenants, clients and stakeholders.
• Monitor AR aging, issue reminders, and initiate collections actions as needed.
• Negotiate payment arrangements with delinquent tenants and resolve disputes.
• Maintain regular contact with tenants regarding outstanding payments and queries.
• Maintain accurate records of transactions, receipts, and reconciliations.
• Prepare regular reports on accounts status for senior management.
• Initiate enforcement proceedings when necessary, liaising with enforcement agencies.
• Collaborate with property managers and AR team to ensure cohesive credit control.

Skills

Credit control

Tenant relations

Communication

Tools

Excel

Job description

Department: Accounts

______________

Company: Canary Wharf Limited

______________

Reporting to: Accounts Receivable & Billing Manager

______________

Job Summary

The Credit Controller will be responsible for ensuring timely collection of rent and service charges, maintaining accurate records, and building strong relationships with tenants and internal stakeholders.

Salary: £37-40k

4 days office / 1 WFH

Main Responsibilities

• Credit Control Management: Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears.
• Credit Policy Adherence: Adhere to existing credit policies. Ensuring best practice across the Accounts Receivable function.
• Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations.
• Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow.
• Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses.
• Tenant Communication: Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally.
• Record Keeping: Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations.
• Reporting: Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management.
• Legal Proceedings: Initiate and manage Enforcement proceedings for debt recovery when necessary, liaising with Bailiffs and other enforcement agencies.
• Internal Collaboration: Work closely with property managers, accountants, and other internal teams to ensure a cohesive approach to credit control.

PERSON SPECIFICATION

• Previous experience of the property industry desirable, combined with a minimum of 4 years’ experience in credit control and a strong knowledge of the end to end credit control process.
• Must be numerate, computer literate and possess good communication skills.
• Excel experience within a Windows environment including Lookups, Pivots and IF formulae
• Must have ability to work under pressure, use their initiative and have a flexible yet ordered approach to their work.
• Confident, assertive and strong attention to detail.
• Experience of working in a high volume and target driven environment.

Health Safety And Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Environmental, Social & Governance (esg) Responsibilities

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Company Values

Commit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

What We Offer

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

Early applications are encouraged as we reserve the right to appoint at any point.