Night Concierge

Canary Wharf Group; Greater London; On-site; GBP 31,000 - 41,000; Full time

Benefits offered by this job

Diversity & Inclusion

Flexible Working

Learning & Development

Other Benefits

Job summary

The Canary Wharf Residential Management Limited is seeking a Concierge to join our Front of House team in a residential building in London. You will be the first point of contact for residents and visitors, delivering welcoming service, handling front desk operations and assisting with inquiries and requests.

This role operates on a 4 on 4 off night shift from 19:00 to 07:00. You will liaise with the Building Manager, support with events, tenancy checks, and maintain a high standard of security

Qualifications

• Previous front of house experience, including night shifts.
• Able to work lone shifts.
• Experience in residential property preferred.

Responsibilities

• Provide a warm welcome to residents and guests, ensuring they feel at home.
• Coordinate services such as deliveries and visitor access.
• Take ownership of problems and escalate to Helpdesk when needed.
• Assist with move-ins, inductions, and apartment viewings.
• Maintain reception and common areas to a high standard.
• Provide detailed handovers at the end of each shift.

Skills

Night shift experience

Front of house

Customer service

Communication skills

MS Office

Tools

CRM systems

Job description

Department: SBP Residential

Company: Canary Wharf Residential Management Limited

Reporting to: Manager - Front of House

JOB SUMMARY

Our Concierge team serve as the first point of contact for residents and visitors, ensuring a welcoming and secure environment within the residential building. This role is responsible for delivering exceptional customer service, managing front desk operations, and assisting with resident inquiries and requests.

Shift - 4 on 4 off, 19:00 - 07:00

Salary - £35,937

Closing date - 11/09/2026

MAIN RESPONSIBILITIES

Resident & Community Engagement

• Provide a warm welcome to residents and guests, ensuring they feel at home.
• Collaborate with colleagues, residents, and partners for seamless service delivery; including liaising with the Building Manager on surveys and feedback to identify areas for improvement.
• Support with the coordination community events and foster an inclusive, welcoming environment.
• Supporting all marketing and promotional aspects of the building and its apartments.

Front Desk & Resident Support

• Act as the first point of contact for all inquiries, requests, and maintenance issues.
• Take ownership of problems, resolve them promptly, and elevate to the Helpdesk when needed.
• Assist tenants with move-ins, inductions, and appliance demonstrations.
• Manage tenancy inspections, apartment viewings, and move-in/out checks.
• Ensure reception and common areas are clean, inspected, and presented immaculately. This may include occasionally cleaning in the absence of the cleaning team.
• Perform administrative tasks and assist with ad-hoc duties when covering the desk.
• Provide detailed handovers at the end of each shift to ensure continuity of service.

Service Coordination & Security

• Coordinate services such as deliveries, bookings, and visitor access.
• Oversee access control, parcel management, amenity space bookings, and process resident payments.
• Conduct regular building inspections and maintain uncompromised security.
• Maintain accurate records of safety checks, contractor visits, and daily activity logs.

PERSON SPECIFICATION

• Previous experience in a front of house role (e.g. concierge) specifically following a night shift pattern, as this role will include lone working. Experience in residential property (preferred).
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Excellent problem-solving skills and the ability to take ownership of issues until resolution.
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Professional, approachable, and confident with a strong customer service ethos.
• Highly organised and proactive, with the ability to anticipate needs and act promptly.
• A team player who values inclusivity and works effectively with diverse stakeholders.
• Ability to maintain confidentiality (including appropriate document control).
• Competent in handling administrative tasks.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• Ability to use IT systems and/or CRM platforms (desirable).
• High standard of written and spoken English, additional language skills are of benefit.
• All colleagues should be clean and presentable at work.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

COMPANY VALUES

Commit to Excellence

• Act with integrity and deliver high performance
• Put our customers at the heart of what we do
• Resolve issues by providing high quality solutions

Foster Collaboration

• Find opportunities to collaborate with others across the business to achieve shared goals
• Encourage inclusive networks and treat others with respect and fairness
• Use knowledge to work effectively with suppliers / contractors to meet shared goals

Encourage Engagement

• Confident in making decisions appropriate to the role
• Learn from mistakes and listen to constructive feedback to improve performance
• Prioritise safety and actively support community, wellbeing and sustainability programmes

Take Ownership

• Take pride in delivering high quality service which exceeds expectations
• Committed to opportunities for self-development
• Take responsibility for my own performance and look for ways to improve

Embrace Innovation

• Embrace change and innovation
• Proactively suggest ways to improve our business and encourage others to share ideas
• See new challenges as opportunities to deliver effective change

WHAT WE OFFER

Diversity and Inclusion

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

Learning and Development

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Other Benefits

We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.