Credit Controller

J. Choo Limited; Greater London; On-site; GBP 30,000 - 38,000; Full time

Job summary

Capri Holdings Limited in the United Kingdom is seeking a Credit Controller (Italian-speaking) to manage a portfolio of customer accounts, drive timely payments, and minimise credit risk within a fast-paced luxury wholesale environment.

You will conduct credit assessments, negotiate arrangements, reconcile accounts, generate reports, and collaborate with Sales, Customer Service, and Senior Management to optimise cash collection while maintaining excellent service.

Qualifications

• Experience in Credit Control, Accounts Receivable or Credit Management.
• Excellent communication skills in English and Italian.
• Strong organizational skills and attention to detail.

Responsibilities

• Manage portfolio of customer accounts to ensure timely collection of debts.
• Conduct credit assessments and monitor customer payment performance.
• Negotiate payment arrangements and resolve disputes with internal/external stakeholders.
• Prepare reports on collections, aged debt and KPIs for management.

Skills

Fluent Italian

Fluent English

Credit control experience

Tools

Excel

SAP

Job description

Job Details

Job Title: Credit Controller (Italian-speaking)
Department: Finance
Reporting to: Senior Credit Manager

Role Purpose

Effective credit management is fundamental to maintaining healthy cash flow and supporting the commercial success of the business. The Credit Controller is responsible for managing customer accounts to minimise credit risk, maximise cash collection, and ensure timely payment of outstanding balances. The role involves conducting credit assessments, monitoring customer payment performance, negotiating payment arrangements where appropriate, and maintaining strong customer relationships while protecting the company's financial interests. The Credit Controller will also ensure accurate customer account records, reconcile accounts, prepare reports, and collaborate closely with internal stakeholders to resolve queries and disputes efficiently. Working within a fast-paced international luxury wholesale environment, the successful candidate will balance excellent customer service with strong credit control practices to support both revenue growth and cash flow objectives.

Nature and Scope of Position

Reporting to the Senior Credit Manager, the Credit Controller will manage a portfolio of customer accounts, ensuring timely collection of outstanding debts while maintaining exceptional customer relationships. The successful candidate will play a key role in supporting cash flow, minimising credit risk, and delivering a high standard of service to both internal and external stakeholders. Working within a fast-paced luxury wholesale environment, the Credit Controller will communicate professionally and effectively with customers, sales teams, customer service, third‑party partners, and senior management to ensure efficient account management and dispute resolution. Proactively manage the collection of outstanding customer balances in line with company policies and procedures, with a focus on reducing DSO (Days Sales Outstanding). Build and maintain strong customer relationships through regular communication, ensuring invoices are received, payment commitments are obtained, and overdue balances are effectively managed. Liaise with third‑party collection and outsourcing partners regarding customer accounts and payment activity. Work closely with Customer Service, Sales, and Commercial teams to investigate, resolve, and follow up on customer claims, disputes, deductions, and escalations. Monitor customer payment performance and identify emerging risks or adverse trends. Maintain and administer the debtor escalation process, including placing accounts on hold, releasing orders, and recommending account blocks where appropriate. Escalate overdue and high‑risk accounts to the Senior Credit Manager with recommended actions. Conduct credit assessments and reviews for both new and existing customers, supporting sound credit decision‑making. Reconcile customer accounts and investigate any discrepancies. Process customer refund requests in accordance with company procedures. Prepare and maintain accurate reporting relating to collections, aged debt, account status, and key performance indicators. Support month‑end activities and other finance‑related tasks as required. Undertake ad hoc duties and projects as requested by the Senior Credit Manager.

Key Responsibilities

The successful candidate will be:

• Previous experience in a Credit Control, Accounts Receivable, or Credit Management role.
• Strong customer service skills with the ability to build positive relationships while maintaining firm credit control practices.
• A proactive, confident, and results‑driven approach with a strong sense of accountability.
• Excellent organisational skills with the ability to priorities workload and meet deadlines in a fast‑paced environment.
• High attention to detail and strong analytical skills.
• Fluency in both Italian and English, with excellent written and verbal communication skills.
• Confidence in communicating with customers and stakeholders via email, telephone, and occasionally face‑to‑face meetings.
• The ability to work effectively both independently and as part of a collaborative team.
• Strong IT skills, including Microsoft Office, with advanced Excel skills highly desirable.
• Experience using SAP or a similar ERP system would be advantageous.
• Experience working with international customers, ideally within luxury retail, fashion, wholesale, or a similar sector, would be beneficial.
• Fluent spoken Italian

Desirable Attributes

• Commercial awareness and an understanding of the luxury retail and wholesale landscape.
• Strong negotiation and problem‑solving skills.
• Ability to balance customer relationships with the achievement of cash collection targets.
• A professional, adaptable, and resilient approach to managing challenging situations.

Equal Employment Opportunity

— The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws.

The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [e-mail].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full‑time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range

30,000.00 - 37,700.00 GBP

Company Summary

Established in 1996, Jimmy Choo is a global luxury brand with an empowered sense of glamour and a playfully daring spirit. Celebrated for its confident style and exceptional craftsmanship, Jimmy Choo is synonymous with the art of celebrity dressing and red‑carpet style. The house’s innovative spirit meets time‑honoured techniques in the form of exceptional collections spanning footwear, handbags, fragrance, a range of accessories and a growing men’s offering. Together, CEO Hannah Colman and Creative Director Sandra Choi have built a global powerhouse defined by glamour, optimism and joy. For more information on how Capri Holdings Group uses your personal data, please see our Applicant Privacy Notice.