Credit Controller - Watford

Corona Energy; Wexham Court; Hybrid; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Private medical insurance

Life assurance

Profit share

Electric Vehicle salary sacrifice

Employee discounts

Development opportunities

Job summary

Corona Energy is seeking a proactive Credit Controller to manage a diverse portfolio of corporate, government, and managing agent customers. You will build strong relationships while driving collections performance and delivering an excellent customer experience.

You will be the dedicated collections contact across gas and electricity, conducting regular calls, resolving invoice queries, producing debt reports, and collaborating with internal teams to meet targets.

Qualifications

• Experience in a Credit Control or Collections role.
• Strong communication and relationship-building skills.
• Good organisation and ability to prioritise workload.
• Able to learn new platforms quickly and adapt to new processes.
• Excellent numeracy and attention to detail.
• Proficient in Excel including Pivot Tables and VLOOKUPs.

Responsibilities

• Managing a portfolio of corporate customers across gas and electricity as the dedicated collections contact.
• Building and maintaining strong relationships with customers and internal stakeholders.
• Conducting regular phone calls, meetings, and conference calls with customers.
• Investigating and resolving invoice and payment queries.
• Producing debt reports and analysing customer account data.
• Reconciling customer accounts and ensuring data accuracy.
• Working collaboratively with wider teams to achieve collection targets.
• Identifying opportunities to improve processes and efficiencies.

Skills

Communication

Organisation

Numeracy

Attention to detail

Multi-system experience

Tools

Excel

Pivot Tables

VLOOKUPs

Job description

Credit Controller

We are looking for a proactive and customer-focused Credit Controller to join our team. This is an exciting opportunity to manage a portfolio of corporate, government, and managing agent customers, building strong relationships while driving collections performance and delivering an excellent customer experience.

What You'll Be Doing:

• Managing a portfolio of corporate customers across gas and electricity as the dedicated collections contact.
• Building and maintaining strong relationships with customers and internal stakeholders.
• Conducting regular phone calls, meetings, and conference calls with customers.
• Investigating and resolving invoice and payment queries.
• Producing debt reports and analysing customer account data.
• Reconciling customer accounts and ensuring data accuracy.
• Working collaboratively with wider teams to achieve collection targets.
• Identifying opportunities to improve processes and efficiencies.

What We're Looking For:

• Previous experience in a Credit Control or Collections role.
• Strong communication and relationship-building skills.
• Strong organisation skills and the ability to prioritise workload effectively.
• Confident using multiple systems simultaneously, with the ability to quickly learn new platforms and adapt to changing processes.
• Excellent numeracy and attention to detail.
• Good Excel skills, including Pivot Tables and VLOOKUPs.
• A proactive and collaborative approach to work.

What can we offer?

What can we offer? This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support.
• A life assurance and income protection scheme from day one.
• An annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.
• On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!

Working Pattern

In this role you will be able to work on a hybrid pattern, with Tues-Thurs in the office and Monday and Friday at home. Our standard office hours are 0830 1700, Monday to Friday.

Working with us at Corona Energy

At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful these are underpinned by our central value Customer First. This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!

To support this experience, we also offer our team;

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

We would welcome your application!

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.