Credit Controller

TieTalent; Crewe; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Opportunity to purchase extra holidays

Monthly employee recognition awards

Access to free virtual fitness sessions

Contributory workplace pension scheme

Healthcare cashback plan

Cycle to work scheme

Life assurance scheme

Job summary

An established company is seeking a proactive Credit Controller to join their team in Crewe. The role requires managing cash collections and customer queries while maintaining strong relationships. An ideal candidate will have excellent communication skills, experience in high-volume calls, and be proficient in Microsoft Excel. The position offers hybrid working, 25 days holiday, and additional benefits like employee recognition awards and a contributory pension scheme.

Qualifications

• Experience in high-volume inbound and outbound calls.
• Ability to manage customer queries effectively.
• Strong attention to detail in debt ledger reviews.

Responsibilities

• Ensure timely payments through effective cash collection.
• Manage inbound customer calls and maintain service levels.
• Oversee credit exposure for high-spend accounts.

Skills

Commercial awareness

Telephone manner

Effective communication

Relationship building

Proficiency in Microsoft Excel

Tools

SAP

Job description

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Head Office Crewe

Experienced proactive Credit Controller to join our team, having good telephone manner with experience in high volume inbound and outbound calls and excellent attention to detail, ensuring timely payments, resolving queries, and maintaining strong customer relationships

• 25 Days Holiday + Bank Holiday + Hybrid Working
• Monday-Friday, rotational shift pattern (08:3016:30, 09:00 17:00 & 09:30 17:30) subject to change and business requirements.
• Saturdays in peak winter months October March working 1/5 on a rotational basis, paid overtime reservation for change along business requirements
  
  

Head Office Crewe

Experienced proactive Credit Controller to join our team, having good telephone manner with experience in high volume inbound and outbound calls and excellent attention to detail, ensuring timely payments, resolving queries, and maintaining strong customer relationships

• 25 Days Holiday + Bank Holiday + Hybrid Working
• Monday-Friday, rotational shift pattern (08:3016:30, 09:00 17:00 & 09:30 17:30) subject to change and business requirements.
• Saturdays in peak winter months October March working 1/5 on a rotational basis, paid overtime reservation for change along business requirements
  
  

The role:

• Cash Collection: Actively chase all overdue B2B & B2C overdue and pre-emptive debt to ensure invoices due are paid on time, in line with payment terms and credit limits.
• Inbound Calls: Manage inbound customer and internal depot calls.
• Order Release: Review stopped orders regularly for release and work alongside our Sales Teams to clear any overdue balances or queries and to manage credit limits and release orders within SLA.
• Query Management: Identify queries and liaise with our Sales Teams to effectively resolve customer queries to maintain good customer services levels.
• Ledger Management: Regular debt ledger review, account reconciliations and manage unallocated cash
• Fuel Cards: Oversee high-spend fuel card accounts, ensuring credit exposure is within acceptable limits.
• Policies & Procedures: Adhere to company policies and procedures, striving for best-in-class credit control practices
  
  

Skills & Experience Required:

• Strong commercial awareness in a competitive industry.
• Excellent telephone manner with experience in high-volume inbound and outbound calls.
• Effective communication skills with both B2B and B2C customers.
• Ability to build and maintain relationships with key stakeholders.
• Proficiency in Microsoft Excel; SAP experience is desirable
  
  

Whats on offer:

• 25 days holiday plus bank holidays
• Opportunity to purchase up to 5 extra holidays per year.
• Monthly employee recognition awards
• Long service awards
• Access to free virtual fitness sessions
• Contributory workplace pension scheme
• Healthcare cashback plan
• Employee assistance programme
• Cycle to work scheme.
• Life assurance scheme
  
  

Why choose NWF Fuels:

NWF Fuels has a modern fleet of over 155 fuel tankers and a strategically located depot network. NWF Fuels supplies a comprehensive range of fuel related products coast-to-coast throughout England and Wales to Domestic, Agricultural, Commercial and Retail customers. A focus on service and the customer is what differentiates NWF Fuels in the market and it is the attitude of the people within NWF Fuels which drives this difference. The business has grown both organically and through acquisition and is the third largest fuel distributor in the UK. NWF Fuels is part of the AIMs listed NWF Group listed on the London Stock exchange.

If this opportunity sounds like a great fit for you, we would be delighted to receive your application and look forward to potentially making you a part of our team at NWF Fuels.

REF-223416

TITL1_UKTJ

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Accounting/Auditing and Finance

• Industries

  Technology, Information and Internet

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