Credit Control Team Member

Bupa; Leeds; Hybrid; GBP 24,000; Full time

Job summary

A leading health insurer seeks a Credit Control Team Member in Leeds, focused on maintaining billing processes and ensuring timely payments in a collaborative environment. The role requires attention to detail and strong communication skills, with a commitment to supporting customer inquiries effectively.

Benefits

25 days holiday

Bupa health insurance

Enhanced pension plan

Annual performance-based bonus

Onsite gym discounts

Qualifications

• Experience in a Credit Control environment is essential.
• Strong customer service and communication skills.
• Proactive approach with good organisational skills.

Responsibilities

• Manage a portfolio of Care Home Sales Ledger accounts.
• Ensure timely collection of payments and resolve customer queries.
• Support administrators with billing system setup.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Tools

Excel

Word

Outlook

Job description

Job Description:

Credit Control Team Member

Kirkstall Forge (Leeds LS5 3BF)

Full time (37.5 hours)

Permanent

Hybrid working (Tuesdays & Wednesdays in the Leeds office)

Salary from £24,000 per annum plus fantastic Bupa Benefits

Advert closes Monday 30th June 2025

We make health happen

At Bupa, we’re here to help people live longer, healthier, happier lives – and make a better world. We’re a health insurer and provider with no shareholders, which means our customers are always our top priority.

As aCredit Control Team Member, you’ll play a vital role in supporting our Care Homes business by ensuring that billing and credit control processes run smoothly. You’ll be part of a friendly, supportive team that helps keep things on track – making sure payments are collected on time and customer queries are handled with care.

This is more than just a numbers role – it’s about making a real difference to people’s lives by helping them navigate the financial side of care with confidence and clarity.

How you’ll help us make health happen.

In this role, you’ll:

• Manage a dedicated portfolio of Care Home Sales Ledger accounts

• Monitor account balances and ensure timely collection of payments

• Investigate and resolve customer queries through account reconciliation

• Communicate with customers and internal teams via phone, email, and letter

• Support Care Home Administrators with billing system setup and maintenance

• Approve refund requests in line with policy and procedures

• Provide guidance on billing matters and undertake invoicing duties

• Maintain accurate records and add detailed notes to the billing system

• Work closely with regional teams and finance colleagues to manage debt positions

• Meet individual and departmental targets

• Continuously look for ways to improve processes and customer experience

Key Skills/Qualifications required for this role

We’re looking for someone who’s confident with numbers and even better with people. You’ll bring:

• Previous experience within a Credit Control environment is essential

• Strong customer service and communication skills – written and verbal

• Good working knowledge of Excel, Word, and Outlook

• A proactive, organised approach with the ability to prioritise and meet deadlines

• A collaborative mindset – you enjoy working with others to solve problems

• A keen eye for detail and a drive for accuracy

• Commercial awareness and a customer-first attitude

• A willingness to learn and grow – we’ll support your development every step of the way

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell

• Bupa health insurance as a benefit in kind

• An enhanced pension plan and life insurance

• Annual performance-based bonus

• Onsite gyms or local discounts where no onsite gym available

• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: [e-mail]

Time Type:

Full time

Job Area:

Finance & Accounting

Locations:

Kirkstall Forge