Credit Control Team Leader

EG Group; Horwich; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Bonus scheme

Career progression

Hybrid working

Cycle to Work

Car Scheme

Maternity/Paternity leave

Annual leave

Leave buy back

Gym discount

Volunteer day

Wellbeing facilities

On-site parking

Dress Down Fridays

VDU eye test

Job summary

EG Group is seeking a Credit Control Team Leader to join the Transaction Shared Services team at Head Office. You will lead a team of Credit Controllers to maximise cash flow and minimise financial risk while driving continuous improvement across credit control processes.

The role combines hands-on delivery with people leadership, requiring effective management of day-to-day activities and performance development within a hybrid working environment.

Qualifications

• Proven experience in credit control with a track record of delivering results.
• Experience managing or supervising a team and developing others.
• Strong communication and negotiation skills to influence stakeholders.
• Strong analytical skills with good Excel capability.
• Experience working with ERP systems such as SAP (desirable).
• Highly organised with the ability to manage priorities and meet deadlines.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Collaborative and team-focused mindset.

Responsibilities

• Leading and developing a team of Credit Controllers, driving performance and supporting individual development.
• Managing day-to-day credit control activities to ensure outstanding debts are collected in line with company policies and payment terms.
• Monitoring aged debt and driving improvements in DSO and overall debtor performance.
• Ensuring accurate records of collection activity, payment promises, and account status are maintained.
• Managing team workload and prioritisation to ensure SLAs and KPIs are consistently met.
• Producing reports and reconciliations, including debtor analysis and bad debt reporting.
• Building strong relationships with customers and internal stakeholders to support effective issue resolution.

Skills

Team leadership

Credit control

Communication

Negotiation

Excel skills

SAP experience

Tools

SAP

Job description

EG Group are looking for a Credit Control Team Leader to join the Transaction Shared Services team at Head Office. In this role, you will lead a team of Credit Controllers, ensuring effective debt collection processes are in place to maximise cash flow and minimise financial risk.

You will play a key role in driving team performance, maintaining strong customer relationships, and supporting the wider Accounts Receivable function. This role combines hands‑on operational delivery with people leadership and would suit someone who is confident managing a team while driving continuous improvement across credit control processes.

Why Join EG Group?

• Discretionary performance‑based bonus scheme
• Grow your career – gain accredited qualifications, apprenticeships, and progression opportunities within a global organisation
• Hybrid working – up to 2 days per week (dependent on role and business needs)
• Salary Sacrifice Schemes – Cycle to Work and Car Scheme available
• Enhanced Maternity & Paternity leave
• Generous annual leave entitlement
• Annual leave buy back scheme – purchase up to 5 additional days
• Discounted gym membership – stay healthy and save on fitness costs
• One paid volunteering day per year
• Wellbeing facilities – space to relax and recharge
• Free secure on‑site parking
• Dress Down Fridays
• Free VDU eye test

What you’ll be doing:

• Leading and developing a team of Credit Controllers, driving performance and supporting individual development.
• Managing day‑to‑day credit control activities to ensure outstanding debts are collected in line with company policies and payment terms.
• Monitoring aged debt and driving improvements in DSO and overall debtor performance.
• Ensuring accurate records of collection activity, payment promises, and account status are maintained.
• Managing team workload and prioritisation to ensure SLAs and KPIs are consistently met.
• Producing reports and reconciliations, including debtor analysis and bad debt reporting.
• Building strong relationships with customers and internal stakeholders to support effective issue resolution.

This list is not exhaustive and may be added to or amended from time to time.

What we’re looking for:

• Proven experience in Credit Control, with a strong track record of delivering results.
• Experience managing or supervising a team, with the ability to develop and motivate others.
• Strong communication and negotiation skills, with the ability to influence a range of stakeholders.
• Strong analytical skills with good Excel capability.
• Experience working with ERP systems such as SAP (desirable).
• Highly organised with the ability to manage priorities and meet deadlines.
• Strong problem‑solving skills and a proactive approach to issue resolution.
• A collaborative and team‑focused mindset.

Who is EG Group?

EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in over 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth.

Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.