Credit Control Team Leader

Bupa; Greater London; Hybrid; GBP 40,000 - 48,000; Full time

Benefits offered by this job

25 days holiday per year

Wellbeing services

Employee assistance programme

Workplace pension

Online discounts

Job summary

Bupa Cromwell Hospital is seeking a Credit Control Team Leader to lead the B2B credit control function across insurers, corporate clients, international and NHS-related balances. You will define collection strategies, monitor portfolios, and drive cash collection within a hybrid working pattern.

The role requires strong leadership, stakeholder management and data-driven decision making, with responsibilities including coaching a team, implementing process improvements and ensuring governance and

Qualifications

• Significant experience in credit control leadership within healthcare, insurance, finance operations or a complex B2B environment is essential
• Experience leading and developing teams to achieve challenging performance targets is required
• Previous experience within private healthcare or insurance would be advantageous, specifically the aged debt process and insurer shortfall resolution
• Strong analytical skills with the ability to assess financial risk, identify trends and make informed decisions
• Experience managing escalations, complaints, complex account disputes and aged debt portfolios
• Excellent stakeholder management and influencing skills
• Strong reporting and data analysis capabilities, including intermediate Excel skills e.g sumif, vlookups, PIVOT tables
• Experience delivering process improvement, automation and operational efficiency initiatives
• A strong understanding of governance, controls and finance operations processes
• Excellent communication skills with the ability to present information clearly and concisely to senior stakeholders as well as patients and hospital consultants
• Demonstrable experience using Compucare is desirable but not essential
• A CICM (Chartered Institute of Credit Management) qualification would be highly desirable

Responsibilities

• Lead the B2B credit control function, defining collection strategies and priorities across multiple portfolios
• Monitor portfolio performance across Cromwell Hospital, London Medical and Canary Wharf operations
• Manage insurer and company related debt portfolios, ensuring high-risk balances are identified and escalated appropriately
• Lead, coach and develop a team of credit control professionals through regular performance reviews, objective setting and development support
• Establish and monitor KPIs relating to collections performance, productivity and service delivery by controller
• Act as an escalation point for complex account disputes, complaints and credit control issues
• Analyse aged debt trends, insurance shortfalls and portfolio risks, providing recommendations to senior stakeholders
• Build strong relationships with Finance, Commercial Finance, operational teams and external payors to resolve issues efficiently and improve outcomes
• Drive continuous improvement initiatives, including process simplification, automation and control enhancements
• Ensure compliance with governance, documentation and data management requirements

Skills

Credit control leadership

Team leadership

Stakeholder management

Analytical skills

Portfolio management

Excel (intermediate)

Process improvement

Governance and controls

Communication skills

Compucare

CICM qualification (desirable)

Education

CICM qualification

Tools

Compucare

Job description

Job Description: Credit Control team Leader (B2B) Cromwell Hospital (High Street Kensington, W8 5ED)

Permanent Full time (37.5 hours) Hybrid (up to 3 days per week in the office) Salary from £39,500 to £47,700 per annum Advert closes Friday 2nd October 2026

We make health happen At Bupa, we're here to help people live longer, healthier, happier lives and make a better world. With no shareholders, we can focus on what matters most: our customers, our patients and our people. We're looking for a Credit Control Team Leader to join the Finance team at Cromwell Hospital. This is an exciting opportunity to lead a high-performing credit control function, supporting the financial sustainability of one of Bupa's flagship healthcare facilities. As a Credit Control Team Leader, you'll provide leadership across key debtor portfolios including insurers, corporate customers, international clients and NHS-related balances. You'll help drive effective cash collection, improve processes and controls, and ensure the team is focused on areas of greatest financial opportunity and risk. This role combines people leadership, stakeholder management and operational excellence, offering the opportunity to influence outcomes across Finance, Commercial Finance and operational teams while supporting exceptional patient and customer experiences.

How you’ll help us make health happen Lead the B2B credit control function, defining collection strategies and priorities across multiple portfolios. Monitor portfolio performance across Cromwell Hospital, London Medical and Canary Wharf operations, ensuring effective debt management and cash collection. Manage insurer and company related debt portfolios, ensuring high-risk balances are identified and escalated appropriately. Lead, coach and develop a team of credit control professionals through regular performance reviews, objective setting and development support. Establish and monitor KPIs relating to collections performance, productivity and service delivery by controller. Act as an escalation point for complex account disputes, complaints and credit control issues. Analyse aged debt trends, insurance shortfalls and portfolio risks, providing recommendations to senior stakeholders. Build strong relationships with Finance, Commercial Finance, operational teams and external payors to resolve issues efficiently and improve outcomes. Drive continuous improvement initiatives, including process simplification, automation and control enhancements. Ensure compliance with governance, documentation and data management requirements.

Key Skills/Qualifications needed for this role

• Significant experience in credit control leadership within healthcare, insurance, finance operations or a complex B2B environment is essential
• Experience leading and developing teams to achieve challenging performance targets is required
• Previous experience within private healthcare or insurance would be advantageous, specifically the aged debt process and insurer shortfall resolution
• Strong analytical skills with the ability to assess financial risk, identify trends and make informed decisions
• Experience managing escalations, complaints, complex account disputes and aged debt portfolios
• Excellent stakeholder management and influencing skills
• Strong reporting and data analysis capabilities, including intermediate Excel skills e.g sumif, vlookups, PIVOT tables
• Experience delivering process improvement, automation and operational efficiency initiatives
• A strong understanding of governance, controls and finance operations processes
• Excellent communication skills with the ability to present information clearly and concisely to senior stakeholders as well as patients and hospital consultants
• Demonstrable experience using Compucare is desirable but not essential
• A CICM (Chartered Institute of Credit Management) qualification would be highly desirable

Benefits

• 25 days holiday per year, pro rata to your contract
• Access to a range of services to support your physical and mental wellbeing
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more

We support flexible working and have a range of family friendly benefits.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: [e-mail]

Time Type: Full time Job Area: Finance & Accounting Locations: Cromwell HSK

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care.