Credit Control Team Leader

Bupa; City of Westminster; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing programme

Employee assistance programme

Pension

Online discounts

Job summary

Bupa is seeking a Credit Control Team Leader to spearhead the finance function at Cromwell Hospital. The role requires leading a high-performing credit control team across insurers, corporate clients, international accounts and NHS-related balances to optimise cash collection and risk management.

You will drive KPI-based performance, coach staff, and collaborate with Finance, Commercial Finance and hospital operations to improve processes and governance while supporting patient experience.

Qualifications

• Significant experience in credit control leadership within healthcare or complex B2B environments.
• Experience leading and developing teams to achieve challenging performance targets.
• Strong analytical skills to assess financial risk and identify trends.
• Excellent stakeholder management and influencing skills.
• Experience with insurer and corporate debt portfolios; aged debt knowledge.
• Desirable CICM qualification.

Responsibilities

• Lead the B2B credit control function across multiple portfolios.
• Monitor portfolio performance for Cromwell Hospital, London Medical and Canary Wharf.
• Manage insurer and company debt portfolios; escalate high-risk balances.
• Lead, coach and develop a team through regular reviews and development support.
• Establish KPIs for collections, productivity and service delivery.
• Escalate complex disputes and credit control issues as needed.
• Analyze aged debt trends and insurance shortfalls; advise senior stakeholders.
• Build relationships with Finance, Commercial Finance and operational teams.
• Drive process improvements, automation and control enhancements.
• Ensure governance, documentation and data management compliance.
• Support patient and customer experiences with effective collections.

Skills

Credit control leadership

Analytical skills

Stakeholder management

Excel (advanced)

Governance & controls

Communication skills

Leadership coaching

Tools

Compucare

Excel (advanced)

Job description

We're looking for a Credit Control Team Leader to join the Finance team at Cromwell Hospital. This is an exciting opportunity to lead a high-performing credit control function, supporting the financial sustainability of one of Bupa's flagship healthcare facilities. As a Credit Control Team Leader, you'll provide leadership across key debtor portfolios including insurers, corporate customers, international clients and NHS-related balances. You'll help drive effective cash collection, improve processes and controls, and ensure the team is focused on areas of greatest financial opportunity and risk. This role combines people leadership, stakeholder management and operational excellence, offering the opportunity to influence outcomes across Finance, Commercial Finance and operational teams while supporting exceptional patient and customer experiences. How you'll help us make health happen

• Lead the B2B credit control function, defining collection strategies and priorities across multiple portfolios.
• Monitor portfolio performance across Cromwell Hospital, London Medical and Canary Wharf operations, ensuring effective debt management and cash collection.
• Manage insurer and company related debt portfolios, ensuring high-risk balances are identified and escalated appropriately.
• Lead, coach and develop a team of credit control professionals through regular performance reviews, objective setting and development support.
• Establish and monitor KPIs relating to collections performance, productivity and service delivery by controller
• Act as an escalation point for complex account disputes, complaints and credit control issues.
• Analyse aged debt trends, insurance shortfalls and portfolio risks, providing recommendations to senior stakeholders.
• Build strong relationships with Finance, Commercial Finance, operational teams and external payors to resolve issues efficiently and improve outcomes.
• Drive continuous improvement initiatives, including process simplification, automation and control enhancements.
• Ensure compliance with governance, documentation and data management requirements
  We're looking for someone who can combine strong financial and operational expertise with outstanding leadership skills.
• Significant experience in credit control leadership within healthcare, insurance, finance operations or a complex B2B environment is essential
• Experience leading and developing teams to achieve challenging performance targets is required
• Previous experience within private healthcare or insurance would be advantageous specifically the aged debt process and insurer shortfall resolution.
• Strong analytical skills with the ability to assess financial risk, identify trends and make informed decisions.
• Experience managing escalations, complaints, complex account disputes and aged debt portfolios.
• Excellent stakeholder management and influencing skills.
• Strong reporting and data analysis capabilities, including intermediate Excel skills e.g sumif, vlookups, PIVOT tables
• Experience delivering process improvement, automation and operational efficiency initiatives.
• A strong understanding of governance, controls and finance operations processes.
• Excellent communication skills with the ability to present information clearly and concisely to senior stakeholders as well as patients and hospital consultants
• Demonstrable experience using Compucare is desirable but not essential.
• A CICM (Chartered Institute of Credit Management) qualification would be highly desirable.
  At Bupa, we're here to help people live longer, healthier, happier lives and make a better world. With no shareholders, we can focus on what matters most: our customers, our patients and our people., We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
• We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more.