Credit Control Supervisor

Britvic plc; Selby; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Monthly product allowance

Private medical

Life assurance

Company bonus scheme

24/7 GP services

Enhanced pension contribution

Generous holiday

Discounts

Job summary

Carlsberg Britvic is recruiting for a Credit Control Supervisor to manage a sales area ledger and support the Credit Manager with reporting and risk assessments. Based in Leeds, you will oversee credit limits, monitor overdue accounts, and drive process improvements.

You will lead a small team, deliver regular statements, coach new staff, and ensure data integrity across CRM/ERP systems while maintaining GDPR compliance. This role offers a competitive salary and extensive benefits.

Qualifications

• Experience in a similar credit role.
• Experience with SAP ERP and Microsoft 365 Office.
• Excellent verbal and written communication skills.
• Strong organisational skills with attention to detail.
• Ability to work in a fast-paced, results-driven environment.
• CICM qualification desirable.

Responsibilities

• Maintain regular, effective communication with customers and internal stakeholders to review accounts and resolve overdue items.
• Provide regular statements and updates on query resolution.
• Conduct Account Manager inductions and training.
• Assist with risk assessments and reporting to the Credit Manager.
• Review and maintain master data records and ensure GDPR compliance.
• Manage day-to-day credit management and collect overdue debts.
• Support month-end and ad hoc reporting.

Skills

Credit control experience

ERP SAP knowledge

Microsoft 365 Office

Excellent communication

Attention to detail

Team coaching & development

Education

CICM qualification (desirable)

Tools

SAP ERP

Microsoft 365

Job description

Job Length: Full Time

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Access to a range of high street discounts

Job Title: Credit Control Supervisor

Location: Leeds – Garforth LS25 1NB

Job Length: Full Time

Competitive Salary with extensive benefits:

• Monthly product allowance – alcoholic & non-alcoholic options available
• Private Medical options
• Life Assurance
• Company bonus scheme
• Access to 24/7 GP services
• Enhanced pension contribution
• Generous holiday (inc bank holidays)
• Access to a range of high street discounts

Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic’s brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, poppi, Lipton Iced Tea and Rockstar Energy.

With a strong national footprint, the Carlsberg Britvic business includes 5 production facilities and 16 logistics depot’s servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.

About the role:

To manage a sales area ledger consisting of customers on credit and cash terms, whilst also supporting the credit manager with reporting, risk assessments & staff development.

• Maintain accounts within their agreed credit limit to ensure minimal risk and exposure whilst maximising sales.
• Always striving for best practises / challenging ways of working
• Ensure relevant action is taken by team on overdue debt.
• Identify and raise risk issues to the credit manager, reviewing teams ledgers are working towards continuous improvement.

Role Responsibilities:

• Maintain regular, effective communication, with customers, internal and external to review accounts, resolve overdue items and deductions. Build strong relationships with internal stakeholders to ensure credit control reporting, procedures and policies accommodate organisational developments and needs.
• Demonstrate sound commercial awareness within the wider team. Provide regular statements and updates on query resolution.
• Conducting Account Manager inductions, and training and coaching for new members of staff.
• Working within own empowerment level to deal effectively with customers queries and claims, keeping relevant query spreadsheets updated.
• Working fast paced to review and assess held orders to manage risk; referring to authority matrix and ensure they are released within the required timescale or where necessary.
• Review and maintain accurate master data records by creating reports and driving compliance within team aligning with GDPR guidelines.
• Ensure accurate notes are maintained on customer record.
• Daily credit management of ledger, ensuring accounts are paid to terms agreed and overdue debt is collected.
• Support Credit manager by reviewing staff ledgers, suggesting improvements and feeding back development/training needs.
• Anticipate potential problems and react quickly to ensure action to minimise risk and exposure to the business. Management of customer payment plans.
• Raising pro-forma invoices for cash with order customers. (nationals only)
• Help Credit Management with development of staff by acting as buddy /trainer for new starters and developing existing staff
• Support Credit Manager with month-end and ad hoc reports; ensuring accuracy of data and they are actioned in a timely basis

Experience and Key Attributes:

• Experience in a similar Credit role.
• Working knowledge of ERP(SAP), 365 Office
• Excellent verbal and written communication skills including presenting, report writing/summaries
• Excellent organisational skills & can prioritise and plan daily tasks without need for referral
• Attention to detail & an aptitude for problem solving with the ability to work at pace, using own initiative
• Have worked in an organisation which is fast paced, demanding and results driven.
• Working as part of a larger team contributing and delivering joint objectives as well as individual
• CICM qualification desirable.

This is an exciting time to join our newly formed business – with their incredible individual history’s, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.