Credit Control Supervisor

JR United Kingdom; Bath; On-site; GBP 35,000 - 50,000; Full time

Job summary

A dynamically growing business near Bristol seeks a Credit Control Team Leader to lead the collections function during an exciting transformation phase. This role offers a significant opportunity to influence process improvements and team development while contributing to financial success. With a focus on both B2B and B2C environments, the ideal candidate will excel in a fast-paced setting, showcasing robust negotiation skills and team management experience. If you're eager to take on challenges and grow with a high-growth company, apply now!

Qualifications

• 4+ years’ experience in credit control or debt collection, B2B & B2C.
• Experience managing a team is vital.
• Strong negotiation skills with the ability to build rapport.

Responsibilities

• Manage overdue accounts and drive timely payments.
• Build relationships with B2B and B2C clients, resolving queries.
• Support the development of credit control reporting.

Skills

Negotiation

Communication

Adaptability

Team Management

Process Improvement

Tools

Excel

Reporting Tools

Job description

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White Horse Employment are delighted to be partnering with a rapidly growing business based near Bristol who are looking for a Credit Control Team Leader. This is a brand new role created as they are currently going through an exciting period of transformation and expansion. You will be joining an evolving collections team and play a pivotal role in shaping the future of the collections function.

This is a fantastic opportunity to step into a business where your input will directly impact process improvement, team development, and financial success. With ongoing investment and strategic change underway, this is a brilliant time to join a high-growth company with real opportunities for career progression.

Key Responsibilities:

• Take ownership of the credit control process, proactively managing overdue accounts and driving timely payments.
• Build and maintain strong, professional relationships with both B2B and B2C clients, resolving queries and securing payment in a positive, compliant manner.
• Work collaboratively with internal teams to improve processes and streamline workload across the credit control function.
• Maintain accurate records of all communications and transactions, ensuring systems are updated and reports are accurate.
• Support the development of credit control reporting and contribute ideas for continuous improvement and automation.

What We’re Looking For:

• 4+ years’ experience in credit control or debt collection, with a proven track record in both B2B and B2C environments.
• Experience managing a team is vital
• A confident communicator with strong negotiation skills and the ability to build rapport at all levels.
• Comfortable working in a dynamic, change-driven environment where adaptability is key.
• Skilled in using Excel and reporting tools to track KPIs, aged debt, and drive smarter collections strategies.

This is a fantastic opportunity for someone to bring fresh ideas, take on new challenges, and grow your career alongside a business that’s scaling up fast. If this is something you would be interested in then please apply now!