Credit Control Manager (On Demand/XO Products)

TN United Kingdom; London; On-site; GBP 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as a Credit Control Manager in London, where you will lead a dynamic team responsible for managing collections for luxury clients. This role offers the opportunity to implement process improvements, enhance operational efficiencies, and collaborate with cross-functional teams to drive success. You'll be at the forefront of ensuring timely collections while fostering a positive team environment. If you have a passion for finance and a knack for leadership, this is the perfect opportunity to make a significant impact in a growing organization.

Qualifications

• 2+ years leading Collections or Accounts Receivable teams, including remote.
• Experience with luxury brands or HNWI clients is highly beneficial.

Responsibilities

• Lead timely collection and allocation of amounts from customers.
• Manage Collections team to ensure delivery on KPIs and tasks.

Skills

Leadership Skills

Analytical Skills

Communication Skills

Excel Proficiency

Collections Management

Tools

SAP Accounting Software

Job description

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Credit Control Manager (On Demand/XO Products), London

Client: XO

Location: London, United Kingdom

Job Category: Finance

EU work permit required: Yes

Job Reference: f93c5b83e39f

Job Views: 1

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description:

Job Profile

Vista integrates a unique portfolio of companies offering asset-free services to cover all key aspects of business aviation: guaranteed and On Demand global flight coverage; aircraft leasing and finance; and cutting-edge aviation technology.

This role will be based in our London office reporting to the Head of AR (International). The Credit Control Manager will manage the Credit Control in their daily functions, operating efficiently and in line with KPI’s and supporting the teams to meet new business needs. The team currently consists of 8 people across 4 global offices, with scope and opportunity to implement changes to improve efficiency and effectiveness.

Your Responsibilities

Lead and oversee the processes of successful and timely collection and allocation of amounts from Vista customers buying the On Demand/XO products. Ensure departmental completion of tasks such as analyzing balances due, relationship management, and escalating issues related to potential bad debts. Liaise with clients and follow up on actions taken by the team and other departments regarding disputed balances and litigation.

People Management

• Manage the designated Collections team, ensuring they effectively deliver on tasks and KPIs, and promote operational excellence.
• Assign tasks to team members to maximize efficiency and effectiveness, ensuring accuracy, professionalism, and driving improvements.
• Support and develop team performance through talent acquisition, training, reviews, and career development opportunities.
• Act as the primary contact for the Collections group with the On Demand Sales team and business leadership. Collaborate to reduce complexity and friction with customers, understand key clients, and review them regularly to ensure client satisfaction.
• Identify opportunities for delegation and upskilling; collaborate with Finance management on recruitment needs.

Technical Skills

• Partner with the Quality and Strategy manager and Finance management to review and improve business processes for efficiency.
• Utilize existing technology and insights to seek automation opportunities and improve collections reporting.
• Support projects related to the Finance ERP and Collections modules in collaboration with relevant departments.
• Create operational efficiencies within the Collections function to enhance engagement.

Process Improvement

• Continuously review and improve collections processes, ensuring global consistency.
• Collaborate with managers to propose changes that minimize financial risks, monitoring market changes for risk identification.
• Communicate effectively with senior managers to resolve challenges and promote a positive perception of the team.
• Maintain up-to-date knowledge of company policies, systems, and regulations.
• Prepare reports on departmental activities and assist senior leadership as needed.

Required Skills, Qualifications, and Experience

• At least 2 years’ experience leading Collections or Accounts Receivable teams, including remote teams.
• Experience with luxury brands or HNWI clients is highly beneficial.
• Strong leadership skills to motivate and guide teams, with a sense of urgency.
• Ability to work under pressure in a dynamic, entrepreneurial environment.
• Advanced Excel and analytical skills, with strategic insight.
• Excellent communication skills, both verbal and written, with cross-functional collaboration experience.
• Experience with SAP accounting software is highly advantageous.