Credit Control Manager (On Demand/XO Products)

Vista Global; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player in business aviation is seeking a Credit Control Manager to lead their Collections team in London. This dynamic role involves managing collections processes, enhancing efficiency, and collaborating with various departments to ensure exceptional service delivery. The ideal candidate will have a strong background in collections management, excellent leadership skills, and a passion for working in a fast-paced environment. Join a forward-thinking company where your contributions will directly impact the success of the business and client satisfaction.

Qualifications

• Minimum 2 years’ experience leading Collections or Accounts Receivable teams.
• Strong leadership qualities to motivate and guide the team.

Responsibilities

• Manage the Collections team to ensure timely collection and allocation of amounts.
• Collaborate with Sales team to enhance client satisfaction.

Skills

Leadership

Analytical Skills

Communication Skills

Excel

Collections Management

Client Relationship Management

Tools

SAP

Job description

Job Profile

Vista integrates a unique portfolio of companies offering asset-free services to cover all key aspects of business aviation: guaranteed and On Demand global flight coverage; aircraft leasing and finance; and cutting-edge aviation technology.

This role will be based in our London office reporting to the Head of AR (International). The Credit Control Manager will manage the Credit Control in their daily functions, operating efficiently and in line with KPI’s and supporting the teams to new business needs. The team currently consists of 8 people across 4 global offices, with scope and opportunity to affect change to deliver further efficiency and effectiveness.

Your Responsibilities

Lead and be responsible for the processes of successful and timely collection and allocation of amounts from Vista customers buying the On Demand/XO products. Ensuring the departmental completion of all related tasks such as analysing balances due, relationship management and escalating issues relating to potential bad debts. Liaising with clients and following up on actions taken by the team and other departments on disputed balances and litigation.

PEOPLE

• Responsible for the designated Collections team, ensuring they are capable of effectively delivering on required tasks and KPI’s and promoting operational excellence.
• Managing the allocation of tasks to team members as necessary to maximise the efficiency and effectiveness of the team. Ensuring accuracy, timeliness, professionalism and driving departmental improvements.
• Support, encourage and improve team performance including talent acquisition and retention, training and 1:1 reviews; identifying and encouraging career development, enrichment and enhancement opportunities.
• Be primary point of contact for Collections group with our On Demand Sales team members and business leadership. Collaborate to reduce complexity and friction with our customers, build a good understanding on key clients and constantly review them with the teams to ensure clients are happy with the service from Finance.
• Identify opportunities for effective delegation and upskilling; validating recruitment needs of the department in conjunction with Finance management team.

TECH

• Partner with the Quality and Strategy manager and Finance management reviewing business processes and suggesting technical improvements where necessary to continuously strive for improved efficiency throughout the organisation.
• Leverage existing technology and use of business insights, seeking opportunity for automation, and collections reporting function improvements.
• Significant collaboration and support, in conjunction with relevant Vista departments to drive the Finance ERP and Collections module projects.
• Create operational efficiencies for the Collections function to facilitate enhanced engagement.

PROCESS

• Review and monitor current and changing collections processes with an eye to constant improvement. Collaborate with Quality and Strategy manager and Finance management ensuring consistency of service delivery globally.
• Collaborate with all relevant Vista managers, presenting proposals for change when necessary, limiting future financial risk to the business. Closely monitoring domestic/international market changes to highlight risk.
• Communicate effectively with internal senior managers to resolve and overcome challenges to promote positive perception of On-demand Credit Control team.
• Being the ‘go-to person’ for all the team members by ensuring your up-to-date knowledge of company’s business model, systems, policies and procedures, rules, and relevant regulations.
• Responsible for all departmental reporting requirements, assisting as required the Head of AR (International) and other Vista finance senior leadership, preparing reports on matters relevant to the respective functions as necessary.

Required Skills, Qualifications, and Experience

• Minimum 2 years’ experience leading and managing Collections or Accounts Receivable teams, including remote workers.
• Prior experience with luxury brand or exposure to HNWI clients highly beneficial and preferred.
• Demonstrate strong leadership qualities to motivate and guide your team towards achieving the company goals, promoting and installing required levels of urgency in your team.
• You enjoy working in a highly pressured, dynamic, entrepreneurial environment, keen to engage as required by a growing business.
• Demonstrate advanced Excel and strong analytical skills, with the ability to provide client focused analysis and commentary, alongside strategic application of findings.
• Excellent verbal and written communications skills – including cross functional collaboration.
• Prior experience with SAP accounting software is highly beneficial.