Credit Control Manager

Rider Levett Bucknall; Park Central; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Competitive salary

Generous holiday entitlement

Private healthcare

Dental insurance & eye care vouchers

APC mentoring

Season ticket loans

Job summary

Rider Levett Bucknall is seeking a Regional Credit Control Manager in Birmingham with hybrid working. You will co‑lead the credit control function, ensure timely collection of debt, manage credit risk and maintain strong client relationships across the business.

The role requires proactive debt management, reporting and continuous improvement of credit control processes to support cash flow. You will collaborate with finance and operations, oversee aged debt reviews, and drive performance

Qualifications

• Experience in credit control for professional services or similar environments.
• Ability to produce insightful aged debt and cash collection reports.
• Strong Excel skills including lookups and pivots.
• Experience using ERP/finance systems such as Dynamics 365.

Responsibilities

• Lead end-to-end credit control processes and client onboarding.
• Drive timely cash collection and manage aged debt with escalation as needed.
• Prepare and analyse cash collection and credit risk reports for stakeholders.
• Collaborate with Finance and operations to improve credit control processes.
• Ensure compliance with company policies and internal controls.

Skills

Credit control

Aged debt management

Stakeholder management

Financial reporting

Excel advanced

Education

CICM/AAT

Tools

Microsoft Dynamics 365

Job description

Credit Control Manager

Department: Finance

Employment Type: Permanent - Full Time

Location: Birmingham

Description

Title: Regional Credit Control Manager

Discipline: Finance

Location: Birmingham (With Hybrid Working)

Role Overview

The Regional Credit Control Manager is responsible for co‑leading RLB’s credit control function, ensuring the timely collection of outstanding debt, effective management of credit risk, and maintenance of strong client relationships. Working closely with Finance and operational teams across the business, the role will oversee aged debt management, dispute resolution, reporting, and continuous improvement of credit control processes to support cash flow, minimise financial risk, and contribute to the achievement of RLB’s financial objectives.

Role Responsibilities

• Be proactive in building and maintaining strong relationships with internal stakeholders and clients, supporting a collaborative approach to cash collection and working capital management.
• Manage the end‑to‑end credit control function, including client onboarding, credit assessments, credit limit reviews, cash allocation and account reconciliations.
• Drive cash collection performance through proactive debt management, regular engagement with internal and external stakeholders and effective escalation of aged debt to Partners, Regional Leads, Directors and the CFO.
• Lead, identify and address payment barriers before invoices become overdue.
• Oversee the resolution of invoice queries and disputes, working with operational and finance teams to identify root causes and prevent recurrence.
• Conduct regular cash collection and aged debt reviews with business leaders, tracking performance against forecast and identifying areas of risk and challenge and influence internal stakeholders where action is required to facilitate payment.
• Produce and analyse aged debt, cash collection and credit risk reports, providing insight and recommendations to support decision‑making.
• Identify opportunities and provide recommendations to improve processes, systems and ways of working across the credit control function.
• Support audit deliverables as needed.
• Ensure compliance with company policies, delegated authorities and credit control procedures, maintaining robust financial controls.

Candidate Profile

Qualifications

• CICM/AAT qualified or working towards this or a similar qualification preferable.

Experience

• Proven track record of building relationships with internal senior stakeholders and developing a network of key contacts across client organisations to conduct face‑to‑face and/or virtual meetings with client stakeholders to resolve aged debt within a professional service environment.
• Strong understanding of credit risk management, debt recovery, cash collection and account reconciliations.
• Experience of producing financial and management information reports.
• Advanced Excel skills, including lookups, pivot tables and reporting tools.
• Experience using finance and ERP systems such as Microsoft Dynamics 365 or similar.
• Ability to challenge senior stakeholders and escalates to the CFO where required.
• Strong commercial awareness, problem‑solving skills and a continuous improvement mindset.
• Demonstrates initiative and exercises good judgement on when to elevate issues.

Behaviors

• Recognised as a client focused, positive collaborator who shares knowledge freely and offers support to their peers and seniors. Recognised as a team player with a strong willingness to learn.
• Demonstrates a positive and proactive approach to the role, and will be committed to delivering customer service excellence, with good commercial results.
• Resilient, organised and persistent.
• High levels of professionalism, discretion and judgement.
• Good communication skills.

RLB Employee Benefits

• Hybrid Working – Working patterns to support your work‑life balance. As well as competitive maternity and paternity packages.
• Well‑Rewarded – A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days.
• Focus On Wellbeing – We offer a number of health and wellness options, including gym membership and cycle to work schemes.
• Healthcare Packages – Private healthcare insurance and medical support, including dental insurance and eyecare vouchers.
• Personal Development – A continuous learning and development programme, including established APC and in‑house mentoring schemes.
• Additional Benefits – We offer a wide range of benefits including a season ticket loan and professional membership subscriptions.
• Exceptional Exposure – You’ll have the opportunity to work on diverse projects across different sectors and regions.
• Social Responsibility – We hold team and social events as well as charity fundraising and volunteering activities.

Our Diversity, Equity & Inclusion Commitment

We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. We have a responsibility to support the communities in which we live and work, and that our workforce should reflect these communities and our clients. Our talent strategy should enable us to overcome bias in the construction industry by recruiting, retaining, developing, and promoting a diverse and inclusive workforce. Find out more here: Diversity, Equity & Inclusion – RLB | Europe

If you require any reasonable adjustments to support you during any stage of the application or interview process, please contact our recruitment team at: [e-mail]