Credit Control Lead

Aviva; England; On-site; GBP 37,800 - 46,200; Full time

Benefits offered by this job

Bonus opportunity of up to 10% of annual salary

Generous pension scheme with up to 14% contribution

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Up to £1,200 of free Aviva shares yearly

Supportive policies including parental leave

Flexible benefits including sustainability options

Paid volunteering days

Wellbeing support and tools

Job summary

Aviva is seeking a Credit Control Lead to strengthen broker relationships and enhance credit control management. The role involves coaching team members, ensuring timely payment collection, and fostering strong professional connections while working collaboratively with offshore teams. Ideal candidates will possess excellent communication and analytical skills.

Qualifications

• Experience in credit control or financial operations.
• Excellent communicative skills, both written and verbal.
• Confident in using Excel to analyse and manage data.

Responsibilities

• Act as the go-to expert for brokers to collect payments.
• Shape consistent approaches to credit control working with offshore colleagues.
• Coach and support the team to improve overall processes.

Skills

Organisational skills

Investigative skills

Relationship building

Communication

Data analysis with Excel

Job description

Join to apply for the Credit Control Lead role at Aviva

Join to apply for the Credit Control Lead role at Aviva

Credit Control Lead – Accounts Receivable

Location: Norwich or Glasgow

We have a fantastic opportunity for a Credit Control Lead to join our team. This is a great job for someone who is ready to take the lead in building strong broker relationships and shaping how we manage credit control. You might be stepping up into leadership or already have experience guiding teams through change. If you’re confident with data, great at solving problems, and love bringing people together to get things done—this could be your next move.

A bit about the job:

You’ll be the go-to expert for a group of brokers, helping us collect payments on time and resolve queries quickly. Working closely with offshore colleagues, you’ll help shape a consistent approach to credit control. You’ll also coach and support others, making sure we’re always improving. This role is key to keeping our finances healthy and our relationships strong.

Skills and experience we’re looking for:

• Strong organisational and investigative skills
• Confident using Excel to analyse and manage data
• Great at building relationships and excellent communicator—written and verbal
• Able to work independently and support others in a fast-paced team
• Experience in credit control or financial operations (insurance knowledge is a bonus)

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £42,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Tawana Chin a call on 07789 624461 or send an email to [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other and Accounting/Auditing

• Industries

  Insurance and Financial Services

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