Credit Control Clerk

TN United Kingdom; Ashford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading foodservice supplier in the UK is seeking a Credit Control Clerk to join their Finance team in Ashford. This role involves managing accounts, providing customer service, and collaborating with finance teams. Training will be provided, making it suitable for those with an interest in finance. The position offers flexible hybrid working arrangements.

Benefits

Huge discounts on food and products

Discounts on cinema tickets and shopping

Generous holiday allowance

Recognition awards and incentives

Career opportunities

Qualifications

• Experience in a fast-paced environment.
• Interest in Finance or Credit Control.

Responsibilities

• Manage a portfolio of accounts ensuring adherence to payment terms.
• Provide excellent customer service and maintain strong relationships.
• Handle queries and escalate payment issues to management.

Skills

Communication

Microsoft Excel

Job description

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We are currently recruiting a talented and collaborative Credit Control Clerk to join our Finance team in Ashford on a permanent basis.

Our Finance colleagues are a central hub of knowledge, and as a Credit Controller, you’ll support your area of the business in every way possible. You will work to find solutions and ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You’ll naturally promote and embrace our inclusive team environment, and we’re sure you’ll have some fun along the way!

This role offers flexible hybrid working with 2-3 days based in our Ashford, Kent office for team collaboration and meetings, so you must be within a commutable distance.

Key Accountabilities & Responsibilities:

1. Management of your own portfolio of accounts, ensuring adherence to contractual payment terms and credit limits, mitigating risk and potential bad debts.
2. Develop and maintain effective working relationships, close collaboration, and communication across all finance teams and internal colleagues.
3. Provide excellent customer service by developing and maintaining strong relationships with customers.
4. Meet targeted KPIs using department procedures.
5. Handle incoming calls and record all queries promptly and accurately to support cash collection activity.
6. Manage queries by providing copies of invoices, proof of delivery, credit notes, and liaising internally to resolve any payment issues.
7. Attend internal and external customer meetings.
8. Escalate internal or payment issues with customers to management.
9. Seek continuous improvement by identifying best practices and effective business controls to positively impact results.
10. Perform other ad hoc duties as requested by the Team Leader/Manager.

About you:

No previous finance experience is required as training will be provided. As part of the application process, you will complete an online psychometric task sent by the recruitment team.

We are looking for someone with experience working in a fast-paced environment and an interest in Finance or Credit Control. You should be confident using Microsoft Excel (pivot tables, V-lookups). Strong communication skills are essential as you will be interacting with external customers and internal colleagues at all levels.

What you’ll receive:

• Huge discounts on food and products through our staff shop
• Discounts on cinema tickets, shopping, and cashback on purchases via Sodexo
• Generous holiday allowance with options to purchase additional holidays
• Recognition awards and incentives
• Career opportunities within Sysco, the world’s leading foodservice business

Additional Information

At Brakes, everyone is welcome. We focus on your potential and unique talents, fostering a diverse and inclusive culture. We are committed to ensuring everyone feels valued and has equal opportunities. We support you during your application and can accommodate any adjustments needed during the recruitment process.

About Brakes

Built on a passion for food, we are the UK’s largest foodservice supplier, delivering high-quality food and ingredients nationwide to pubs, restaurants, schools, and more. Our dedicated workforce of 8,000 is proud to support this vital service, and we are growing!