Credit Control Clerk

www.topfinancialjobs.co.uk - Jobboard; Ashford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the foodservice industry is seeking a Credit Control Clerk to join their Finance team in Ashford. This role offers training for those without finance experience and emphasizes strong communication and customer service skills. The position includes hybrid working, with 2-3 days in the office for collaboration. Enjoy generous perks including discounts and opportunities for career growth.

Benefits

Huge discounts on food and products through staff shop

Discounts on cinema tickets and shopping

Generous holiday allowance

Recognition awards and incentives

Opportunities for career growth

Qualifications

• Experience in a fast-paced environment and interest in Finance or Credit Control.

Responsibilities

• Manage a portfolio of accounts and ensure adherence to payment terms.
• Provide excellent customer service and maintain strong relationships.
• Handle queries and support cash collection activities.

Skills

Communication

Microsoft Excel

Job description

We are currently recruiting a talented and collaborative Credit Control Clerk to join our Finance team in Ashford on a Permanent basis.

Our Finance colleagues are a central hub of knowledge, and as a Credit Controller, you'll be on hand to support your area of the business in every way possible. You will work to find solutions and ensure that everything we do enables us to deliver on our promises to our customers and exceed expectations. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way!

This role offers flexible hybrid working with 2-3 days based in our Ashford, Kent office for team collaboration and meetings, so you must be within a commutable distance.

Key Accountabilities & Responsibilities:

1. Manage your own portfolio of accounts, ensuring adherence to contractual payment terms and credit limits, mitigating risk and potential bad debts.
2. Develop and maintain effective working relationships, fostering close collaboration and communication across all finance teams and internal colleagues.
3. Provide excellent customer service by building and maintaining strong relationships with customers.
4. Meet targeted KPIs using department procedures.
5. Handle incoming calls and record all queries accurately to support cash collection activities.
6. Manage queries by providing copy invoices, proof of delivery, credit notes, and liaising internally to resolve payment issues.
7. Attend internal and external customer meetings.
8. Escalate internal or payment issues with customers to management.
9. Seek continuous improvement by identifying best practices and effective business controls to positively impact results.
10. Perform other ad hoc duties as requested by the Team Leader/Manager.

About you:

This role requires no previous finance experience as training will be provided. As part of the application process, you will be asked to complete an online psychometric task, which will be sent to you by the recruitment team.

We are looking for someone with experience working in a fast-paced environment and an interest in Finance or Credit Control. You should be confident using Microsoft Excel (pivot tables, VLOOKUPs). Strong communication skills are essential as you will interact with external customers and internal colleagues at all levels.

What you'll receive:

• Huge discounts on food and products through our staff shop
• Discounts on cinema tickets, shopping, and cashback on purchases through Sodexo
• Generous holiday allowance, with options to purchase additional holidays
• Recognition awards and incentives
• Opportunities for career growth within Sysco, the world's leading foodservice business