Credit Control Assistant

Roland Europe Group; Reading; Hybrid; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Roland Europe Group Ltd is seeking a Credit Controller for the UK market, with responsibilities spanning the UK, Germany and Austria. The role focuses on timely cash collection, ledger accuracy, and maintaining credit terms.

Hybrid working arrangement involves three days in the office at Theale/Reading and close collaboration with the European Credit Control function. You will manage dealer accounts, resolve queries, and assist with cash postings and reporting.

Qualifications

• Attention to detail and accuracy.
• Good understanding of credit.
• Strong planning and organisation.
• Scheduling and monitoring.
• Strong communication skills.
• Problem-solving skills.
• Analytical skills.
• Team player.
• Confidentiality.
• Ability to manage relationships both internally and externally.
• Proficient in Microsoft Excel (training can be provided).
• Experience with Business Central is desirable but not essential.

Responsibilities

• Manage customer accounts across the UK, Germany and Austria.
• Support timely payment collection and accurate ledger management.
• Maintain credit limits, payment terms and credit insurance arrangements.
• Build relationships with internal stakeholders and customers; resolve queries.
• Ensure cash receipts are posted promptly and accurately.
• Support overdue debt recovery activities where required.
• Provide analysis for management accounts and bad debt provisions.
• Attend meetings and liaise with auditors and comply with policies.

Skills

Attention to detail

Credit control

Excel

Communication

Analytical

Team player

Forecasting

Multi-currency

Job description

JOB OUTLINE

Location: Theale Office, Reading

Working Arrangement: Hybrid - 3 days a week in the office

Reports to: European Credit Control Manager

Contract: Permanent

THE COMPANY

Roland Europe Group Ltd

Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone.

At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match.

THE POSITION

You will manage customer accounts across the UK, Germany and Austria, supporting timely payment collection, order release and accurate ledger management. You will work closely with the team to maintain credit limits, payment terms and credit insurance arrangements, helping to minimise financial risk and support business performance. You will build strong relationships with internal stakeholders and customers, resolving account queries and supporting effective cash collection. Ensure cash receipts are posted promptly and accurately and support overdue debt recovery activities where required. This is an excellent opportunity for someone looking to develop a career in finance and credit control. We welcome applications from all candidates and will provide support and training to help you succeed.

ROLE ACCOUNTABILITIES

Credit Control

Maintain strong cash flows through efficient collections. Monitoring the accounts receivables ledger and dealing with problem accounts. Holding accounts that are beyond set credit terms.

• Raising direct debit collections
• Release of orders held in Finance Approval several times a day
• Weekly chasing routine
• Dealer queries
• Portfolio reviews / ledger management / credit limit reviews
• Maintaining good relationships with all Dealers
• Ad-hoc queries/reports

Day to Day Cash Management

• Daily downloading of bank transactions
• Recording and allocating multi-currency receipts (dealers, artists, staff and other)
• Posting and allocating the direct debit payment journals
• Recording and allocating multi-currency payments (suppliers, payroll and other)
• Processing journals for the monthly FX trades and regular cash sweeps

Reporting

Produce reports to assist with the production of the management accounts and provide details in relation bad debt provisioning and movement and trends within the sales ledger.

Other

Attend various meetings to discuss dealer accounts. Liaise with auditors annually, providing analysis and responses to auditor’s questions and ensure policies and procedures set out in relation to JSOX and REG company policies are adhered to.

If you are interested in the position, we will provide a comprehensive role profile to give you a clear understanding of the opportunity.

EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED

• Attention to detail and accuracy
• Good understanding of credit
• Strong planning and organisation skills
• Scheduling and monitoring
• Strong communication skills
• Problem-solving skills
• Analytical skills
• Team player
• Confidentiality
• Ability to manage relationships both internally and externally
• Proficient in Microsoft Excel (training can be provided on more advanced Excel functions)
• Experience using Business Central is desirable but not essential
• Whilst previous experience in Credit Control or a Finance-related role would be advantageous, it is not essential. We welcome applications from individuals looking to start a career in Credit Control.

THE PACKAGE

• Competitive benefits package